Customer service representative (US based)

Remotely; Italia; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A leading remote support service provider is seeking Onepilot agents to assist clients via email, chat, or phone from home. This freelance position allows agents to set their own schedule, with average earnings of €15 per hour, based on ticket complexity. Ideal candidates should be fluent in digital tools and possess strong problem-solving and communication skills. Training and ongoing support will be provided.

Servizi

Flexible home working

Performance-based pay

Training and ongoing support

Competenze

• Available at least 20 hours a week.
• Based within the US.

Mansioni

• Support customers via email, chat or phone.
• Use tools and resources to deliver quick and accurate support.
• Ensure satisfied customers with clear and friendly communication.

Conoscenze

Fluency with digital tools and platforms

Strong problem-solving skills

Excellent written and verbal communication

Descrizione del lavoro

As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.

What you will do:

Support customers via email, chat or phone

Use tools and resources to deliver quick and accurate support

Ensure satisfied customers with clear and friendly communication

✅ What we are looking for:

Fluency with digital tools and platforms

Strong problem-solving skills and excellent written and verbal communication

Available at least 20 hours a week

Based within the US

What we offer:

Payment per ticket solved (performance-based)

Flexible home working - you set your own schedule

On average, you will earn €15 per hour

Training and ongoing support to help you succeed

Ready to get started?

Our quick application takes just 15 minutes.