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Job Category

Customer Success

Job Details About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Title : Technical Consultant Location : Italy Department Description

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Salesforce is currently seeking a Technical Consultant to join our Professional Services team within the Customer Success Group (CSG). Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands-on experience, and closely working with other Consultants, Architects, and Project Managers, you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.

Technical Consultants are hands-on with our products, responsible for evaluating and implementing technical solutions for customers. They also identify and proactively handle risk areas and contribute to seeing issues through to project completion.

Your Impact

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands-on experience, and closely working with other Consultants, Architects, and Project Managers, you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.

• Become a highly certified and recognized Salesforce expert.
• Help clients meet / exceed goals and metrics.
• Contribute to customer success through solution development and release management.
• Deliver high client satisfaction (CSAT).
• Provide guidance on best practices, architecture standards, solution design, environment management, testing, and Salesforce Platform education.
• Drive creation of application and technical design documents leveraging Salesforce best practices.
• Troubleshoot key implementation issues and lead evaluations of requirements.
• Identify and manage risk proactively and see issues through to resolution.
• Manage customer expectations and negotiate solutions for complex problems.
• Build relationships with internal and external partners, contributing to broader goals.

Required Qualifications

• Hands-on technical experience in a relevant software domain, with coding in object-oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Support customers and project teams in deploying emerging technology.
• Ability to work independently and in distributed teams.
• Good presentation, communication, and facilitation skills, with willingness to learn new technologies.
• Willingness to travel regionally and internationally as needed.
• Degree or equivalent experience; core competencies include leadership roles, military, volunteer, or work experience.
• Proficiency in English and Italian.

Preferred

• Experience with Salesforce Platform and CRM products.
• Experience with Salesforce Commerce Cloud, Marketing Cloud, Revenue Cloud, or similar products.
• Ability to build and manage relationships internally and externally.
• Experience in consulting roles with matrix teams.

Note : Applying to this role allows multiple hiring teams to review your resume, so apply once.

Includes well-being reimbursement, parental leave, adoption assistance, fertility benefits, and more! Access world-class training via Trailhead.com, engage with leadership, participate in volunteer initiatives, and more. For details, visit

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer committed to non-discrimination. We believe in equality and creating an inclusive workplace free from discrimination, evaluating all employees and applicants based on merit, competence, and qualifications.

About Us

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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