WMS Systems Expert — Ops & Training Lead

DP World; Italia; On-site; EUR 55,000 - 75,000; Full time

Job summary

DP World is seeking a WMS Super User to bridge Operations, IT and customers, ensuring WMS delivers operational excellence. You will optimize system performance, improve processes and support business objectives across the logistics environment.

You will train users, coordinate enhancements, and contribute to projects involving WMS upgrades and onboarding, while maintaining data quality and documentation for ongoing improvement.

Qualifications

• Experience with warehouse management systems and logistics operations.
• Ability to translate business needs into practical system solutions.
• Strong analytical and problem-solving skills for root-cause analysis.
• Effective collaboration across operations, IT, customers and partners.
• Willingness to learn and contribute to operational and project activities.

Responsibilities

• Act as the primary WMS contact for questions, incidents and user support.
• Support configuration, testing, implementation and enhancement of WMS functionality.
• Collaborate with Operations, IT, customers and partners to improve processes.
• Investigate issues, analyze root causes and coordinate solutions.
• Deliver user training and guidance to support adoption of changes.
• Participate in WMS upgrade projects and customer onboarding.
• Monitor system performance and data quality to ensure accuracy.
• Develop process documentation, work instructions and guides.
• Identify opportunities to simplify processes and boost performance.
• Contribute to testing activities and change management.

Skills

WMS experience

Business translation

Analytical thinking

Collaboration

Continuous improvement

Job description

DP World is seeking a WMS Super User to bridge Operations, IT and customers, ensuring WMS delivers operational excellence. You will optimize system performance, improve processes and support business objectives across the logistics environment.

You will train users, coordinate enhancements, and contribute to projects involving WMS upgrades and onboarding, while maintaining data quality and documentation for ongoing improvement.