Wellness Club Operations Lead & Duty Manager

David Lloyd Leisure; Lombardia; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Opportunities for Career Advancement

Wagestream App

Access to Benefits Suite

Job summary

David Lloyd Leisure Milano Harbour Club is seeking an experienced Activities Manager to lead and optimise all activities across Fitness, Group Exercise, Racquets, Swim and Families. You will ensure exceptional service and member experience while overseeing day-to-day operations.

You will recruit, train and empower your team, act as Duty Manager, and collaborate with cross-functional departments to deliver high standards.

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading multiple functions across departments.
• Strong communication and collaboration skills.
• Experience in financial planning and management.
• Passion for customer service.

Responsibilities

• Lead and manage activities across Fitness, Group Exercise, Racquets, Swim and Families.
• Act as Duty Manager ensuring efficient club operations.
• Recruit, train and empower the activities team.
• Deliver an exceptional member experience.
• Collaborate to maintain service standards.

Skills

People leadership

Operational management

Communication

Customer service

Financial planning

Job description

David Lloyd Leisure Milano Harbour Club is seeking an experienced Activities Manager to lead and optimise all activities across Fitness, Group Exercise, Racquets, Swim and Families. You will ensure exceptional service and member experience while overseeing day-to-day operations.

You will recruit, train and empower your team, act as Duty Manager, and collaborate with cross-functional departments to deliver high standards.