Club Operations & Guest Experience Manager

David Lloyd Clubs Ltd; Milano; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Job summary

David Lloyd Clubs in Milano seeks an experienced Activities Manager to oversee all activities within Fitness, Group Exercise, Racquets, Swim and Families departments. You will regularly serve as Duty Manager, ensuring smooth club operations and an outstanding member experience.

You will recruit, train and empower your team, fostering a welcoming culture and driving service excellence across the club. The role offers opportunities for career progression within a premium health and wellness group.

Qualifications

• Experience managing a large operational service delivery facility.
• Ability to lead multiple functions with varying challenges and goals.
• Strong communication and collaboration skills.
• Experience in financial planning and management.
• Passion for delivering outstanding customer service.

Responsibilities

• Lead and manage activities across Fitness, Group Exercise, Racquets, Swim and Families departments.
• Act as Duty Manager ensuring efficient club operation.
• Recruit, train and empower the team to deliver exceptional member experiences.
• Drive a culture of belonging and high performance within the club.

Skills

Operational leadership

Team recruitment

Team training

Customer service excellence

Financial planning

Job description

David Lloyd Clubs in Milano seeks an experienced Activities Manager to oversee all activities within Fitness, Group Exercise, Racquets, Swim and Families departments. You will regularly serve as Duty Manager, ensuring smooth club operations and an outstanding member experience.

You will recruit, train and empower your team, fostering a welcoming culture and driving service excellence across the club. The role offers opportunities for career progression within a premium health and wellness group.