Club Activities Director - Wellness & Guest Experience

David Lloyd Group; Lombardia; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Free club membership

Food & drinks discount

Swimming discounts

Tennis lessons discount

Career advancement

Wagestream pay app

Job summary

Milano Harbour Club is seeking an Activities Manager to lead the operations of the club’s Fitness, Group Exercise, Racquets, Swim and Families departments in Milan. You will regularly act as Duty Manager, ensuring efficient operation, and you will recruit, train and empower your team to deliver outstanding member experiences.

The ideal candidate has experience managing large service delivery facilities, cross-functional leadership, and a passion for customer service.

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading multiple functions with variable challenges and goals across departments.
• Strong communication and collaboration skills.
• Experience in financial planning and management.
• Passion for customer service.

Responsibilities

• Lead and manage activities across Fitness, Group Exercise, Racquets, Swim and Families within the club.
• Act as Duty Manager ensuring smooth club operations.
• Recruit, train and empower the activities team to deliver outstanding member experiences.

Skills

Operations management

Communication skills

Collaborative mindset

Job description

Milano Harbour Club is seeking an Activities Manager to lead the operations of the club’s Fitness, Group Exercise, Racquets, Swim and Families departments in Milan. You will regularly act as Duty Manager, ensuring efficient operation, and you will recruit, train and empower your team to deliver outstanding member experiences.

The ideal candidate has experience managing large service delivery facilities, cross-functional leadership, and a passion for customer service.