Waiter - Me Milan Il Duca

Melia Hotels International; Lombardia; On-site; EUR 22,000 - 25,000; Full time

Benefits offered by this job

My MeliáRewards

My MeliáBenefits

Job summary

Melia Hotels International in Lombardia cerca un addetto al servizio ristorazione in sala, in grado di offrire un servizio cortese ed efficiente. Dovrà conoscere bene il menu, conoscere i passaggi di servizio e garantire la soddisfazione degli ospiti durante l’esperienza culinaria.

Si richiede disponibilità a lavorare in Team, eccellenti doti organizzative e capacità di comunicazione. La posizione prevede contratto a tempo pieno in ambiente alberghiero di alto livello.

Qualifications

• Fluente in italiano e conoscenza dell'inglese.
• Amichevole, socievole e positivo.
• Pregressa esperienza nella stessa mansione in hotel di categoria simile.
• Ottima organizzazione e capacità di problem solving.
• Passione per il servizio al cliente e personalità brillante.
• Ottime doti comunicative e desiderio di crescere nel ruolo.
• Flessibilità ed entusiasmo sono elementi chiave.

Responsibilities

• Conoscere dettagliatamente il menu e saperlo presentare con entusiasmo.
• Seguire i passaggi di servizio come da manuale.
• Far sentire a proprio agio gli ospiti e migliorare la loro esperienza.
• Informare gli ospiti di offerte e cambiamenti al menù.
• Anticipare le esigenze degli ospiti e superare le loro aspettative.
• Supervisionare lo sgombero dei tavoli e la mise-en-place.
• Monitorare e osservare l'esperienza gastronomica degli ospiti.
• Assicurare la soddisfazione degli ospiti per cibo e servizio.
• Rispondere prontamente a richieste in modo cortese.

Skills

Fluente italiano

Conoscenza dell'inglese

Job description

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission:

Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services.

What will you be doing?

• Detailed knowledge of the menu and being able to articulate enthusiastically.
• Know the steps of service as outlined in the service manual.
• Make guests feel comfortable and enhance the guest experience.
• Inform guests of specials and menu changes.
• Anticipate guests’ needs and exceed their expectations.
• Supervise the clearing of tables and mise-en-place necessary for the next course.
• Monitor and observe guests' dining experience.
• Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.

What are we looking for?

• Fluent in Italian and knowledge of English.
• Friendly, outgoing, and positive.
• Enjoy being part of a team.
• Previous experience in the same position in hotels of similar category.
• Excellent organizational skills and ability to find solutions.
• A genuine passion for customer service and a sparkling personality.
• Great communication skills, desire to develop and progress in your role.
• Flexibility and enthusiasm are key for this position.

The position can be classified from level D1 to level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level D1: €1.,99 gross monthly; level C3: €1.,40 gross monthly; level C2: €1.,99 gross monthly).

The indicative Gross Annual Salary is between €21.,86 and €24.,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.

Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

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