Travel Inside Sales

Centre People Appointments; Milano; In loco; EUR 30.000 - 33.000; Tempo pieno

Descrizione del lavoro

Centre People Appointments in Milan, Italy, is seeking an Inside Sales professional to join its EMEA Marketing & Sales team. You will provide customer service and sales support through phone and email, handling reservations, tickets, group bookings and inquiries while maintaining relationships with corporate clients and travel agencies.

The ideal candidate will have customer service or inside sales experience, fluent Italian and business‑level English, strong communication and teamwork skills,

Competenze

• Experience in customer service or inside sales.
• Fluent Italian and business English proficiency.
• Proficiency with Microsoft Office applications.

Mansioni

• Handle customer enquiries through phone and email, providing prompt and professional support.
• Manage reservations, ticketing, group bookings, complaints, claims, and reservation-related issues.
• Process BSP-related tasks including refunds and ADM handling.
• Update CRM records including waivers, special requests, and additional services.
• Support administrative tasks related to corporate and travel agency contracts.
• Assist sales and marketing activities including B2B website updates and event participation.
• Maintain relationships with corporate clients, SMEs, TMCs, and agents.
• Prioritise workload effectively while maintaining high standards of customer service.

Conoscenze

Customer service

Inside sales

Travel operations

Microsoft Office

Descrizione del lavoro

- International Company / Customer Service / Sales Support -

A Japanese company is currently recruiting an Inside Sales to join its EMEA Marketing & Sales team in Milan, Italy.

The Inside Sales will provide customer service and sales support through phone and email interactions, managing reservations, ticketing, group bookings, and customer enquiries while maintaining relationships with corporate clients and travel agencies.

The ideal candidate should have customer service or sales support experience, strong communication skills, fluent Italian, and business-level English proficiency.

Ref: SE47589 - Please include this when making any enquiries.

Main Responsibilities

• Handle customer enquiries through phone and email, providing prompt and professional support
• Manage reservations, ticketing, group bookings, complaints, claims, and reservation-related issues
• Process BSP-related tasks including refunds and ADM handling
• Update CRM records including waivers, special requests, and additional services
• Support administrative tasks related to corporate and travel agency contracts
• Assist sales and marketing activities including B2B website updates and event participation
• Maintain relationships with corporate clients, SMEs, TMCs, and agents
• Prioritise workload effectively while maintaining high standards of customer service

Ideal Candidate

• Experience in customer service, inside sales, travel operations, or related fields
• Fluent Italian and business level of fluency in English
• Strong teamwork, time management, and problem-solving skills
• Customer-oriented with a proactive approach to sales and service
• Ability to manage multiple complex tasks and work effectively under pressure
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Knowledge of reservation systems, fares, and ticketing processes is advantageous
• Willingness to travel internationally when required

Conditions

• Location: Northern Milan, Italy
• Working Style: office based
• Salary: €30,000–€33,000 per annum depending on experience
• Job Type: permanent, full-time
• Working Hours: Monday to Friday, 9:00-17:00 (37.5 hours per week)
• Start: ASAP
• Benefits: according to Employee Handbook
• *All applicants for the Inside Sales position must have the right to work in Italy without any restrictions as the Company is not able to offer visa support.
• *We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.
• *Please note that an English CV is required for this position. Kindly ensure your application is submitted in English.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive, we cannot provide feedback on individual CVs.