Telephone Operator

W Hotels; Porto Cervo; In loco; EUR 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation

Canteen

Descrizione del lavoro

W Hotels cerca un addetto al reparto Ricezione per accogliere gli ospiti e gestire richieste tramite la centrale. Il ruolo prevede registrare messaggi, trasferire chiamate, coordinare Wake Up Calls e supportare i reparti con efficienza e cortesia.

Si richiede massima disponibilità, capacità di lavorare in team e attenzione al dettaglio; luogo Poltu Quatu, Porto Cervo, Sardegna, in struttura alberghiera di lusso. Possibilità di beneficial sull'ambiente di lavoro e formazione continua.

Competenze

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Mansioni

• Risponderai alle chiamate degli ospiti, registrando e inoltrando richieste e domande.
• Gestirai la centrale telefonica e/o lo switchboard; assisterai i guest con wake-up calls e servizi correlati.
• Garantirai la professionalità, la riservatezza e l’adeguato abbigliamento; supporto al team e ai reparti.

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

Job Information

• Additional Information accomodation canteen
• Job Number 26114555
• Job Category Rooms & Guest Services Operations
• Location Poltu Quatu, Porto Cervo, Sassari, Italy, 07021VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management
• Pay Range: EUR 26000 annual salary

Position Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

La mission di W Hotels è "accendere la curiosità, espandere i mondi". Siamo un luogo in cui vivere al meglio la vita. Puntiamo ad aprire porte e menti. Siamo costantemente ispirati da nuovi volti e nuove esperienze. Alla base del nostro lavoro vi è uno spirito affinato e pronto a tutto, che ci ha resi famosi per aver reinventato le regole del lusso in tutto il mondo. Whatever/Whenever è la nostra cultura e filosofia di servizio che trasforma in realtà le passioni dei nostri ospiti, per offrire tutto in ogni momento. Se hai uno spirito originale, innovativo e guardi sempre al futuro di ciò che è possibile, ti diamo il benvenuto in W Hotels. Entrando a far parte di W Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.