Technology Specialist

Brown-Forman Australia Pty. Ltd.; Italia; In loco; EUR 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday bonus

Employee development programs

Equitable pay structures

Descrizione del lavoro

A leading spirits company in Italy is seeking an IT professional to manage technology-related incidents, ensuring timely resolutions for end-user computing issues. The ideal candidate will have at least 2 years of experience, strong troubleshooting skills, and a Bachelor's degree. Responsibilities include supporting mobile technology and PC equipment, creating technical documentation, and working closely with the Service Desk. A collaborative and independent work ethic is essential in this role, which offers competitive rewards and opportunities for professional growth.

Competenze

• Minimum 2 years related experience required.
• Experience creating technical documents and process maps.
• Familiarity with network troubleshooting and installation of Cisco devices.

Mansioni

• Ensure timely resolution of end-user computing problems.
• Support and troubleshoot all PC-related equipment.
• Investigate and implement new technologies as guided.

Conoscenze

Technical Documentation

Troubleshooting

Microsoft 365

Communication Skills

Project Management

Formazione

Bachelor's degree or equivalent experience

Strumenti

Cisco switches

Microsoft Office 365

Apple Technology

Descrizione del lavoro

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

Total Rewards

At Brown-Forman, we believe in recognizing the bold ideas, ethical decisions, and winning results that make the company’s short- and long-term success possible. This recognition comes in many forms, to include your base salary, holiday bonus, and any incentives you may earn.

We create an environment that nurtures and prioritizes continuous learning. At Brown-Forman, you are empowered to take charge of your own development with a variety of customized, award-winning programs available for every step of your career journey.

IT professional who responds to technology-related incidents escalated by the IT Service Desk, other IT groups, or by direct contact with technology end users. This position requires advanced skills, knowledge, tools, and authority above those of the IT Service Desk. They may resolve the incidents remotely, deskside, or via depot service for employees located around the globe. Primarily responsible for restoring and resolving service for technical issues as quickly as possible with limited disruptions.

What You Can Expect

• Work closely with the Service Desk and Global Desktop Teams to ensure the resolution of end‑user computing problems or requests in a timely fashion.
• Deployment, support, and troubleshooting of mobile technology.
• Deployment, support, and troubleshooting of all PC‑related equipment, including desktops, laptops, PC peripherals, and printers.
• Deployment, support, and troubleshooting of PC‑based applications, including Microsoft Windows, Microsoft Office 365, shrink‑wrapped and cloud applications, Development Tools, and internal applications.
• Deployment, support, and troubleshooting of mobile devices, including iOS and Android devices, cell phones, and mobile broadband devices.
• Imaging of PCs, laptops, and other computer equipment.
• Contribute regularly to the ITSM Knowledge Base using designated processes.
• Investigate, research, test, and implement new technologies as guided by engineering teams.
• Review, comment, and grade Service Desk Analysts’ performance on a per‑incident basis.
• Participate in testing new applications, technology, security patches, and hotfixes.
• Keep skills up to date on supported technologies and corporate business applications.
• Demonstrate the ability to self‑sustain and improve personal knowledge base through CBT, self‑study, on‑the‑job training, etc.
• Demonstrate the ability to follow departmental processes and policies and maintain an acceptable level of performance as required by the departmental scorecard.
• Process, record (in Asset Management and QuickBooks), and distribute technology order fulfillment.
• Perform weekly inventory reconciliation.

What You Bring to the Table

• Minimum 2 years related experience with a Bachelor’s degree, or equivalent related experience.
• Experience in creating technical documentation, process maps, and knowledge transfer documents.
• Familiarity with Microsoft 365.
• Familiarity with network cabling and testing, as well as basic network troubleshooting and installation of Cisco switches, routers, and access points.
• Support and installation of video conferencing systems.
• Apple Technology (iPhone, iPad, and MacOS) experience.
• Strong written and verbal communication skills.
• Excellent people skills with the ability to handle difficult situations.
• Excellent time management and organizational skills.
• Ability to multitask and prioritize.
• Ability to work with minimal supervision.
• Keen attention to detail, with a commitment to follow through and follow up.
• Must be able to communicate effectively with technical and non‑technical audiences and interact with all types of clients, including technology, business, management, and executive management.
• Must be a self‑starter with the ability to work independently and in a collaborative team environment.

What Makes You Unique

• Bachelor’s degree or equivalent work experience.
• Familiarity with Google, Salesforce, Microsoft 365, and Entra ID.
• Certifications: A+, Network+, ITIL, MCSE/MCSA, Cisco, Apple Certified Mac Technician (ACMT), or similar – specific certifications will be included in the job posting.

What We Offer

Total Rewards at Brown‑Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Brown‑Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown‑Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.