Integration Support Engineer (Complex Systems)

NOMOS Srl

Italia

Remote

EUR 38,000 - 52,000

Full time

4 days ago

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Job summary

NOMOS Srl is seeking a Technical Support Specialist to bridge our software solutions with partners, System Integrators and enterprise clients. This role goes beyond standard support, handling complex issues, guiding integration phases, and coordinating with our developers to ensure daily operational continuity for millions of users.

You will diagnose advanced tech problems, analyze logs and databases, and contribute to documentation while growing into a Technical Account Manager path for

Qualifications

Strong background in SQL and relational databases.
Ability to diagnose complex issues in Linux/Windows environments.
Experience with integration projects and API/broker flows.

Responsibilities

Provide second-level technical support for proprietary software.
Support System Integrators during installation, configuration, and integration phases.
Analyze and diagnose complex technical issues through log analysis, databases, and API/broker flows.
Work closely with the development team (R&D) to report bugs and improve the product.
Contribute to the creation of technical documentation and guides to enhance partner autonomy.
Monitor the proper functioning of customer installations, ensuring compliance with Nomos quality standards.

Skills

SQL

Linux

Windows Server

Embedded Android

Analytical thinking

Communication

Education

Bachelor's in Computer Science or Engineering

Job description

You will diagnose advanced tech problems, analyze logs and databases, and contribute to documentation while growing into a Technical Account Manager path for

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