Technical Support Agent (m/f/d)

Alpitronic; Morengo; In loco; EUR 34.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

20% bonus

Additional company benefits

Training opportunities

Descrizione del lavoro

Alpitronic, a leader in e-mobility charging infrastructure, seeks a remote Technical Support Specialist in Lombardy to provide remote support from the office to customers, service partners, and field technicians.

You will diagnose and resolve Hypercharger issues using remote tools, guide on-site technicians remotely, manage cases against SLAs, and collaborate with internal teams to improve troubleshooting while benefiting from total compensation starting from €38,000 gross per year with a 20%

Competenze

• Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role.
• Strong troubleshooting, analytical, and problem-solving skills.
• Clear written and verbal communication skills, with the ability to guide technicians remotely.
• Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment.
• Customer-focused, proactive, and structured approach to work.
• Ability to work independently and within an international team.
• Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays.
• Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage.
• Professional fluency in English and either German or French is mandatory

Mansioni

• Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls.
• Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation.
• Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities.
• Manage and prioritize technical cases according to customer impact and defined Service Level Agreements.
• Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues.
• Collaborate with internal teams to improve troubleshooting procedures and service quality

Conoscenze

Troubleshooting

Written & verbal communication

Multitasking

Customer-focused

Independent & international team

24/7 shift readiness

Fluent English plus German or French

Formazione

Technical education or relevant experience

Descrizione del lavoro

• Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
• Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
• Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
• Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
• Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
• Collaborate with internal teams to improve troubleshooting procedures and service quality

Your Responsibilities

• Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
• Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
• Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
• Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
• Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
• Collaborate with internal teams to improve troubleshooting procedures and service quality

Your Qualifications & Skills

• Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role
• Strong troubleshooting, analytical, and problem-solving skills.
• Clear written and verbal communication skills, with the ability to guide technicians remotely
• Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment
• Customer-focused, proactive, and structured approach to work
• Ability to work independently and within an international team
• Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays
• Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage
• Professional fluency in English and either German or French is mandatory

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Total compensation starting from € 38,000 gross per year, including a 20% variable bonus based on goal achievement
• Additional company benefits

The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!