Technical Service Engineer - Italy

Hoymiles; Monza; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading energy solutions company in Monza, Italy, is seeking a skilled professional for after-sales and pre-sales support. You will deliver technical support to customers, manage RMA requests, and collaborate with the sales team, ensuring compliance with technical and regulatory standards. The ideal candidate has an engineering degree, 3+ years of relevant experience, and is fluent in both Italian and English. Join us to help empower our clientele while optimizing service excellence.

Competenze

• 3+ years of experience in technical support or engineering.
• Fluent in Italian and English, both written and spoken.
• Experience in renewable energy is a plus.

Mansioni

• Provide expert technical support to customers.
• Manage RMA requests efficiently.
• Collaborate with sales for technical expertise.

Conoscenze

Technical support

Communication

Problem-solving

Customer service

Engineering knowledge

Formazione

Degree in Electrical Engineering or related field

Descrizione del lavoro

Work Responsibility : After-Sales Support Deliver expert, solution-driven technical support to our professional customers and partners. Conduct engaging training sessions to empower installers and internal teams. Manage RMA requests with speed and precision to keep customer satisfaction high. Drive service optimization, improving response times, parts usage, and cost-efficiency. Track and report service KPIs to ensure continuous improvement. Pre-Sales Support Collaborate with the sales team to provide technical expertise during customer meetings and project planning. Prepare compelling technical proposals, system designs, and product presentations. Ensure all technical solutions meet local regulatory and grid requirements. Monitor local market trends and share insights with R&D, product, and marketing teams. Support our presence at trade shows, technical workshops, and partner events. Provide hands-on support during on-site installations and commissioning when needed.

Requirements : Based in Italy

with the ability to travel nationally and occasionally internationally. Engineering degree

in Electrical Engineering or a related field (renewable energy specialization is a plus). 3+ years

of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors. Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset. Adaptable and proactive, comfortable working in a fast-paced, international environment. Fluent in

Italian

English , both written and spoken.