Technical Sales Tiles & Engobes

Sibelco Italia SPA; Maranello; Hybrid; EUR 54,000 - 74,000; Full time

Job summary

Sibelco Italia SPA is seeking a Technical Sales Manager for Tiles & Engobes based in Maranello, Italy. You will be the technical reference for tile manufacturers, supporting trials on site and collaborating with Sales, Operations, and Innovation to drive growth.

This hybrid role requires English fluency, frequent travel (8–10 days/month), and strong problem-solving, product performance knowledge, and stakeholder management.

Qualifications

• Bachelor’s degree in Chemistry, Materials Science, or a related field.
• Experience in a technical customer-facing role such as technical sales, technical support, production, process, or product quality within ceramics, tiles, industrial minerals or similar industries.
• Strong understanding of product performance, quality and problem-solving methodologies.
• Ability to analyze customer issues and support root cause analysis.
• Strong communication and stakeholder management skills.
• Ability to work cross-functionally with Sales, Operations, Technical & Innovation, Supply Chain and customers.
• Analytical mindset with a practical, solution-oriented approach.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Act as trusted technical advisor to customers and support product trials on site.
• Contribute to continuous improvement initiatives and ensure alignment on product specifications.
• Build and maintain relationships with customer technical and production teams.
• Monitor product quality trends and support resolution with Operations.
• Lead investigations and root cause analysis of customer complaints.
• Support market intelligence and provide leadership with insights for decisions.

Skills

Technical sales

Customer interaction

Stakeholder management

Problem solving

English fluency

Education

Bachelor’s degree in Chemistry or Materials Science

Job description

Job Description

Technical Sales Manager - Tiles & Engobes Are you looking for a role where you can combine technical expertise, customer interaction and real business impact in the ceramic tile industry? At Sibelco, you will become a key technical reference for tile, engobe and glaze manufacturers, helping customers improve their products and production processes through our industrial mineral solutions. You will work on a wide variety of tile manufacturers, support trials directly on their sites, and collaborate with internal teams to identify solutions and business growth opportunities. As Technical Sales Tiles & Engobes, you will support companies producing tiles, engobes and glazes, working closely with production and technical teams to define quality and product specifications, insuring strong product performance.

Location & Travel

This role is based in Maranello, Italy, with a hybrid setup:

• Expected presence in the Maranello lab/office: around 2 days per week
• Remaining time split between customer visits, international travel and home office

Customers are located across Italy, Spain, Turkey, Tunisia, Algeria, Egypt, Poland and other regions. The role involves frequent travel, approximately 8-10 days per month, including time spent on customer sites during trials and implementation phases. We are looking for someone who is already based near Maranello or willing to relocate. Candidates from other European Union countries will also be considered, provided they are open to relocating and working from Italy. Fluency in English is required.

Your Impact In this Role

• Customer Complaint Management
  • Lead investigations and root cause analysis
  • Implement corrective actions and follow up on execution
  • Communicate findings and solutions to customers
• Quality & Product Performance
  • Monitor product and plant quality trends
  • Identify deviations and support resolution with Operations
  • Prepare and share quality reports with internal teams and customers
• Customer Relationship Management
  • Build strong relationships with customer technical and production teams
  • Understand customer needs and production processes
  • Support product trials and gather feedback
• Technical Support & Continuous Improvement
  • Support customers and plants in problem solving
  • Contribute to continuous improvement initiatives
  • Ensure alignment on product specifications
• Market Intelligence
  • Monitor market trends and competitor products
  • Support leadership with insights to drive business decisions

What You Bring to the Table

• Bachelor’s degree in Chemistry, Materials Science, or a related field
• Experience in a technical customer-facing role such as technical sales, technical support, production, process, or product quality within ceramics, tiles, industrial minerals or similar industries
• Strong understanding of product performance, quality and problem-solving methodologies
• Ability to analyze customer issues and support root cause analysis
• Strong communication and stakeholder management skills
• Ability to work cross-functionally with Sales, Operations, Technical & Innovation, Supply Chain and customers
• Analytical mindset with a practical, solution-oriented approach
• Fluency in English is required; additional languages are a plus

About the Role

You will be part of a solid international technical sales team supporting customers across multiple ceramic markets. This role offers a unique combination of technical depth and commercial exposure:

• Acting as a trusted technical advisor to customers
• Supporting product trials and implementation on site
• Contributing to new business opportunities and growth projects
• Working across functions in an international matrix organization

You will also collaborate closely with internal teams across Sales, Operations, Technical & Innovation and Supply Chain, acting as a key link between Sibelco’s products and customer needs.

Compensation

The base salary range for this role is €53.950 - €74.182 . The final remuneration will be determined based on skills, effort, responsibility and relevant experience. Additional compensation components and benefits will be discussed during the recruitment process.

Employee Type: Permanent

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration.

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

Be part of something special If you are looking for a fast-moving, diverse and challenging career where you can make a real difference, Sibelco could be the right company for you.