Technical Account Manager, Zephr

Zuora, Inc.; Italia; On-site; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Supplemental Medical Insurance

Life and Accidental Death Insurance

Food Vouchers

MultiSport Card

Job summary

Zuora seeks a senior Technical Account Manager for Zephr to act as a trusted technical advisor, guiding architecture, identity flows, and paywalls for strategic customers. You will collaborate with product, engineering, and customer success teams to ensure successful deployments.

You will work from Bulgaria with flexible arrangements, requiring overlap with US time zones and availability across EMEA hours to deliver measurable value to our customers.

Qualifications

• 5+ years in Technical Account Management or similar
• Hands-on Zephr experience preferred
• Experience with enterprise SaaS and digital subscriptions

Responsibilities

• Serve as senior technical advisor for Zephr customers and optimize implementations
• Lead technical reviews, roadmaps, and executive readouts with customers
• Advise on Zephr architecture, identity flows, paywalls, and integrations
• Review designs for scalability, performance, and reliability
• Guide adoption of Zephr and Billing features to drive growth and efficiency
• Document runbooks and technical decision records
• Troubleshoot Zephr configurations, APIs, and data flows
• Collaborate with Support, Product, and Engineering teams
• Translate business priorities into practical technical plans
• Mentor internal teams on Zephr best practices

Skills

Zephr TAM

Technical advisor

Architecture guidance

Web technologies

REST APIs/JSON

CMS/CDN/Identity providers

QA/design reviews

Stakeholder communication

Tools

JavaScript

HTML

REST APIs

JSON

Webhooks

React

GraphQL

Job description

Role : Technical Account Manager, Zephr

Location, Sofia, Bulgaria / Italy - Bari or Naples

Company Overview

At Zuora, we do Modern Business. We help companies subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. Through our leading expertise and multi-product suite, including Zuora Billing, Revenue, Collect, and Zephr, we help the world's most innovative companies monetize new business models, nurture subscriber relationships, and optimize digital experiences.

Zephr, Zuora's subscription experience platform, helps digital businesses create, personalize, and monetize subscriber journeys across websites, apps, identity flows, paywalls, and connected commerce experiences.

The Team & Role

We are looking for a Technical Account Manager, Zephr to join our Technical Account Management team.

As a Senior Zephr TAM, you will act as a trusted technical advisor to strategic customers using Zephr to power digital subscription, registration, identity, entitlement, and paywall experiences. You will provide ongoing architecture guidance, best-practice recommendations, technical design reviews, and proactive advisory support to help customers increase value from their Zephr investment.

This is a senior, customer-facing role for someone who can combine deep Zephr product expertise, strong web technology knowledge, and commercial awareness. You will work with customer product, marketing, engineering, architecture, and operations teams to understand business objectives, assess technical design choices, identify risks, and recommend scalable paths forward.

You will also partner closely with Zuora Customer Success, Support, Product, Engineering, and Professional Services teams to ensure customers receive coordinated guidance and clear next steps.

This is a Sofia-based role with flexible work arrangements. The role requires availability across EMEA business hours and regular overlap with US-based stakeholders, customers, and internal teams.

What you'll do

• Serve as the senior technical advisor for Zephr customers, helping them optimize their implementation and align Zephr capabilities to business goals.
• Lead regular customer office hours, technical reviews, design discussions, roadmap alignment sessions, and executive-friendly technical readouts.
• Advise customers on Zephr architecture, configuration, identity flows, access rules, paywalls, registration journeys, personalization, and integrations.
• Review customer designs and implementation approaches to identify scalability, maintainability, performance, or operational risks.
• Guide customers on adoption of new Zephr and Billing capabilities that improve digital subscription growth, operational efficiency, and subscriber experience.
• Maintain or guide the creation of architecture documentation, implementation notes, runbooks, and technical decision records.
• Support troubleshooting of complex customer issues involving Zephr configuration, integrations, browser behavior, APIs, webhooks, and data flows.
• Partner with Support and Product teams to provide customer context, elevate issues appropriately, and advocate for product improvements.
• Translate customer business priorities into practical technical recommendations and phased action plans.
• Mentor and support internal teams by sharing Zephr best practices, reusable guidance, and customer implementation patterns.

Your experience

• 5+ years of experience in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture, or a similar customer-facing technical role.
• Hands-on experience with Zephr preferred, including customer implementations, configuration, integrations, or ongoing technical advisory.
• Strong experience working with enterprise SaaS customers, ideally in digital subscriptions, media, publishing, e-commerce, identity, martech, or customer engagement platforms.
• Solid understanding of modern web technologies, including JavaScript, HTML, REST APIs, JSON, webhooks, and browser-based application behavior.
• Familiarity with technologies commonly used in Zephr ecosystems, such as CMS platforms, CDNs, CDPs, identity providers, React, GraphQL, and tag management tools.
• Ability to analyze customer requirements, separate critical needs from nice-to-haves, and recommend practical technical designs.
• Experience facilitating technical workshops, design reviews, customer training, and senior stakeholder readouts.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and business stakeholders.
• Ability to manage multiple strategic customers and priorities while maintaining clear ownership, follow-through, and documentation.
• Experience working across EMEA and US time zones.
• Experience with Zuora Billing, subscription monetization, entitlement management, or quote-to-cash processes is a plus.
• Media, publishing, or digital subscription industry experience is a strong plus.

What success looks like

• Customers view you as a trusted senior advisor for Zephr architecture, adoption, and optimization.
• Customer teams have clearer architecture, stronger documentation, and fewer avoidable implementation risks.
• Customers adopt relevant Zephr and Zuora capabilities with confidence.
• Complex customer issues are better contextualized, prioritized, and coordinated across Zuora teams.
• Product and Support teams receive actionable customer feedback grounded in real implementation needs.
• Zephr customers see stronger value realization from their ongoing partnership with Zuora.

ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways. Our people, whom we call ZEOs, are empowered to take ownership and make a bigger impact. We collaborate deeply, exchange ideas openly, and together we make what's next possible for our customers, community, and the world.

Bulgaria Benefits

• Supplemental Medical Insurance
• Life and Accidental Death Insurance
• Food Vouchers
• MultiSport Card

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. For this role, the successful candidate will be based in Bulgaria and able to support EMEA business hours with regular overlap for US-based stakeholders, customers, and internal teams.

Our Commitment to an Inclusive Workplace

Think, be, and do you. At Zuora, different perspectives, experiences, and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.