Technical Account Manager: Service & Accounts (Hybrid)

ABB; Genova; Ibrido; EUR 43.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Hybrid work options

Wellbeing support for employees and их

Welfare plan

Canteen or meal vouchers

Tool car

Descrizione del lavoro

ABB Italia cerca un Service Team Leader per garantire la soddisfazione e la fedeltà dei clienti assegnati, gestire contratti di servizio e KPI finanziari, e guidare opportunità di espansione. Sarai responsabile delle relazioni con i clienti, della programmazione di interventi e della collaborazione con team interni.

Il ruolo richiede esperienza senior, forte orientamento tecnico, abilità comunicative e disponibilità a viaggiare entro l'Italia e all’estero.

Competenze

• Senior experience in relevant industry.
• Strong technical, interpersonal, communication, and self-management skills, with the ability to work independently and proactively.
• Proven ability to build and maintain effective relationships with customers, key accounts, and sales teams.
• Solid knowledge of control logic design for power generation systems, including DEHC, BMS, boilers, and related applications.
• Experience with power market software applications, including Reactive Power Regulation (SART) and Primary Frequency Regulation systems.
• Expertise in ABB automation and control technologies, including INFI90, Harmony, S+ Suite, AC800F, AC800M, S800, and AC500 platforms.
• Understanding of industrial communication protocols such as Profibus (Master/Slave), OPC, Modbus, and similar standards.
• Knowledge of cybersecurity regulations applicable to power generation facilities
• Excellent command of Italian and English, and willingness to travel domestically and potentially internationally.

Mansioni

• Delivering exceptional customer service and consistently exceeding customer expectations.
• Anticipating customer needs and proactively supporting assigned accounts through strong account knowledge. Managing service contracts, ensuring on-time delivery, meeting customer requirements, and tracking financial and operational KPIs.
• Driving contract renewals and identifying opportunities to expand service agreements and sales system. Measuring, reporting, and presenting the value of delivered services to key customer stakeholders.
• Developing lifecycle plans and evolution strategies for customer assets in collaboration with technical experts.
• Building strong relationships with customers and collaborating across cross-functional teams to ensure successful service delivery.
• Coordinating external resources, supporting contract growth opportunities, and ensuring compliance with HSE and integrity standards.
• Developing and managing service engineering projects, such as automation system migrations or upgrades. Managing and coordinating on-site preventive or corrective maintenance activities, as well as remote support
• Participating in an on-call rotation to provide support outside standard working hours

Conoscenze

Senior experience

Strong communication

Customer relationships

Self-management

Italian language

English language

INFI90

Harmony

S+ Suite

AC800F

AC800M

S800

AC500

Profibus

OPC

Modbus

Strumenti

SART

Primary Frequency Regulation

INFI90

Harmony

S+ Suite

AC800F

AC800M

S800

AC500

Profibus

OPC

Modbus

Descrizione del lavoro

ABB Italia cerca un Service Team Leader per garantire la soddisfazione e la fedeltà dei clienti assegnati, gestire contratti di servizio e KPI finanziari, e guidare opportunità di espansione. Sarai responsabile delle relazioni con i clienti, della programmazione di interventi e della collaborazione con team interni.

Il ruolo richiede esperienza senior, forte orientamento tecnico, abilità comunicative e disponibilità a viaggiare entro l'Italia e all’estero.