Technical Account Manager

Jobgether; Italia; In loco; EUR 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity options

Competitive compensation

Early exercise opportunity

Long post-termination exercise window

Work with enterprise customers

Cross-functional collaboration

Technical growth opportunities

Dynamic environment

Descrizione del lavoro

Jobgether is seeking a Technical Account Manager based in Italy to serve as a strategic and technical partner to large enterprise customers throughout their journey. You will guide customers from onboarding and implementation through long-term adoption, retention, and expansion.

This role blends technical depth with project management, customer success, and consultative problem-solving. You will work with Sales, Support, Engineering, and other teams to deliver measurable value in a fast-moving,

Competenze

• 5+ years in a client-facing or technology-focused role with business understanding and technical depth.
• Experience delivering technical projects with a customer-first mindset and empathy.
• Excellent written and verbal communication, organization, and project management skills.
• Ability to learn new technologies quickly and understand complex technical environments.

Mansioni

• Own the technical customer journey from onboarding through ongoing success, adoption, retention, and expansion.
• Manage and execute customer-facing technical projects with organized onboarding and aligned objectives.
• Build relationships with enterprise customers and understand their business requirements and environments.
• Provide proactive technical guidance and best-practice recommendations to maximize value.
• Collaborate with Sales, Customer Success, Support, and Engineering to deliver solutions.
• Investigate and resolve complex technical issues with cross-functional teams.
• Translate customer requirements into practical, efficient solutions and identify opportunities for product improvements.
• Identify emerging use cases and feedback to inform product evolution.

Conoscenze

Client-facing

Technical expertise

SQL

APIs

Project management

Communication

Strumenti

Reporting tools

Databases

Descrizione del lavoro

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Italy.

As a Technical Account Manager, you will serve as a strategic and technical partner to large enterprise customers throughout their entire journey.
You will guide customers from onboarding and implementation through long-term adoption, retention, and expansion.
The role combines technical expertise, project management, customer success, and consultative problem-solving.
You will work closely with Sales, Support, Engineering, and other teams to deliver solutions that create measurable customer value.
Your curiosity and ability to understand complex data environments will help customers get the most from a sophisticated technology platform.
You will also bring customer feedback and emerging use cases back to internal teams to influence product evolution.
This is an opportunity to make a direct impact in a fast-moving, collaborative, and technology-driven environment.

Accountabilities

• Own the technical customer journey from kickoff and onboarding through ongoing success, adoption, retention, and expansion.
• Manage and execute customer-facing technical projects, ensuring onboarding activities are well organized, timely, and aligned with customer objectives.
• Build strong relationships with enterprise customers and develop a deep understanding of their business requirements, technical environments, use cases, and challenges.
• Provide proactive technical guidance and recommend best practices to help customers maximize the value and adoption of the platform.
• Partner closely with Sales and Customer Success teams to identify opportunities to increase platform adoption and support the growth of strategic accounts.
• Collaborate with Customer Support, Engineering, and other internal teams to investigate and resolve complex technical issues and escalations.
• Translate customer requirements into practical, efficient solutions while helping customers navigate complex technical systems.
• Identify emerging customer use cases, recurring challenges, and product opportunities, and communicate these insights to Engineering and other product teams.
• Serve as a trusted advisor who can balance technical depth with business priorities and customer outcomes.
• Manage competing priorities, deadlines, and unexpected roadblocks while maintaining a high standard of customer service.

Requirements:

• 5+ years of experience in a client-facing and/or technology-focused role combining strong business understanding with technical expertise.
• Demonstrated experience managing and delivering technical projects with a customer-first mindset and strong empathy for customer needs.
• Excellent project management, organization, written communication, and verbal communication skills.
• Strong ability to quickly learn new technologies and understand complex technical environments, including SQL, databases, APIs, reporting tools, and related systems.
• Strong troubleshooting, analytical, and problem-solving abilities, with a genuine interest in continuously developing technical expertise.
• Ability to understand customer requirements at a detailed level and translate complex technical concepts into clear, practical recommendations.
• Proven ability to collaborate effectively with cross-functional teams and stakeholders with different technical backgrounds and responsibilities.
• Ability to remain composed and effective under pressure, manage deadlines, and navigate unexpected challenges with confidence.
• A customer-oriented, curious, proactive, and consultative approach, with the ability to build trusted relationships with senior stakeholders.
• Willingness and ability to work in a fast-paced technology environment where priorities can evolve quickly.

Benefits:

• Competitive compensation package.
• Meaningful equity compensation through ISO options.
• Early exercise opportunities for eligible equity.
• 10-year post-termination exercise window for equity options.
• Opportunity to work with large enterprise customers and complex, data-driven technology environments.
• Cross-functional collaboration with Sales, Customer Success, Support, Engineering, and other specialist teams.
• Opportunities to deepen technical expertise and develop strong customer-facing and project management capabilities.
• Dynamic environment focused on innovation, customer impact, and continuous improvement.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!