Systems Navigator (SN) PT - Vicenza, Italy

Patriot Enterprises LLC; Veneto; On-site; EUR 45,000 - 58,000; Full time

Job summary

Patriot-Enterprises-LL in the United States seeks a Systems Navigator for the Exceptional Family Member Program (EFMP). This role coordinates daily services for Families with special needs, including intake interviews, referrals, and data collection to support planning and program improvement.

The Systems Navigator will collaborate with military and civilian providers, maintain records in compliance with DoD regulations, and deliver monthly reports while partnering with Families to build

Qualifications

• Knowledge of human service principles and practices and family needs in case management.
• Knowledge of laws, policies, and practices governing medical, educational, and family support services.
• Ability to provide professional non-clinical case management and connect families to required care services.

Responsibilities

• Provide home visits to support Soldiers and Families as needed.
• Coordinate with government and civilian providers to locate respite care resources.
• Maintain an information catalog of networks and contacts offering EFMP support.
• Coordinate monthly support groups or workshops.
• Present EFMP Systems Navigation briefings to outline available services.
• Provide information and referrals to Families to help them choose services.
• Collaborate with Families to build resilience and self-advocacy.
• Maintain Soldier and Family member records per Army/DoD regulations.
• Facilitate warm hand-offs to program personnel during transitions.
• Collect data for planning and monthly reports to improve the program.
• Implement policies that connect Families to support services.

Skills

Case management

Communication

Life Coach

Travel

Education

Bachelor's degree in Social Work

Two years of family case management experience

Tools

Microsoft Office

Job description

The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with special medical and/or education needs requiring specialized services. EFMP ensures that a family member's needs are considered during the military personnel assignment process so their needs can be considered during the military personnel assignment process.

Systems Navigators and ACS Compliance Specialists (SNACS) - Exceptional Family Member Program (EFMP) - Systems Navigator (SN)

System Navigators are responsible for daily coordination to ensure the facilitation of networking between Families who have special needs and the systems of required care. Duties of the position include intake interviews and documentation, identification needs assessment of the Family member, referrals, follow-up care and information, advocacy, and collaboration with providers in both the civilian and military community.

Job Duties

• Provide home visits for the Soldier and or Family members to offer support as needed and/or requested.
• Coordinate with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
• Coordinate a support group and/ or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
• Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
• Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
• Facilitate warm hand off to the appropriate program personnel when transitions occur.
• Collects and explores data for planning, reporting, and program improvement, completed monthly reports meeting program deadlines.
• Implements policies, procedures, and practices that connect Families to support services.

Required Skills/Qualifications

• Knowledge of human service principles and practices, individual Family needs and problems relative to case management.

• Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
• Possess skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
• Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
• Level 1 Life Coach certified through Certified Life Coach Institute (Provided by Patriot).
• Must be able to travel.
• Experience with Microsoft Suite programs.
• Must be legally authorized to work in the United States.
• Must be able to pass a background check.

Required Education Level

• Bachelor's degree in one of the following degree programs (social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; community health or public health).
• Two years of experience in family related case management and/or social work.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.