Strategic Payments Relationship Manager

swift; Milano; In loco; EUR 55.000 - 80.000; Tempo pieno

Descrizione del lavoro

Swift in Milano seeks an experienced Relationship Manager to grow relationships with medium-sized financial institutions and market infrastructures in the payments space. You will own account plans, drive adoption of Swift products, and act as a trusted point of contact for customers.

The role requires strong communication, strategic thinking, and collaboration across product, operations, marketing, and success teams to deliver value and business growth.

Competenze

• 3 years minimum experience as a Relationship Manager in payments/banking/financial industry.
• Strong understanding of financial markets and payments business.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build and maintain client relationships based on trust and integrity.

Mansioni

• Manage and grow customer relationships with assigned customers, primarily medium-sized financial institutions and market infrastructures.
• Develop and execute account plans to achieve business objectives with cost-effective, customer-centric approaches.
• Drive customer engagement and adoption of Swift products and initiatives.
• Serve as a trusted contact for assigned customers and resolve queries collaboratively.
• Promote Swift's strategy and value proposition in meetings, forums, and events.
• Collaborate across product, customer success, operations, marketing and other teams.
• Generate market intelligence and insights to shape strategic customer engagement.
• Support strategic industry initiatives including cross-border payments transformation and ISO 20022 adoption.

Conoscenze

Customer relationship management

Business understanding

Commercial acumen

Communication

Teamwork

Learning agility

Formazione

University degree in Business/Finance

Strumenti

CRM software

Financial services tools

Descrizione del lavoro

Swift in Milano seeks an experienced Relationship Manager to grow relationships with medium-sized financial institutions and market infrastructures in the payments space. You will own account plans, drive adoption of Swift products, and act as a trusted point of contact for customers.

The role requires strong communication, strategic thinking, and collaboration across product, operations, marketing, and success teams to deliver value and business growth.