Strategic IT Business Analyst | AI & Apps Support

Prada Group; Arezzo; In loco; EUR 35.000 - 42.000; Tempo pieno

Descrizione del lavoro

Prada Group in Arezzo is seeking an IT Business Analyst to join Group Information Technology. You will support Retail, Industrial and Real Estate applications, handling requirements analysis, testing, and release coordination with external partners.

You will manage AMS activities, ticketing, and contribute to AI initiatives within the applications scope, working with business functions and users in a fast-paced, international environment.

Competenze

• Bachelor's or master's degree; engineering or computer science preferred.
• 2–4 years of experience in functional analysis or application support.
• Excellent MS Office and strong MS 365 ecosystem knowledge; SharePoint and Power Apps a plus.
• Ability to draft functional analysis and project documentation.
• English level B2 (spoken and written).

Mansioni

• Collect and formalise requirements, drafting functional analyses, feasibility assessments and specifications for change requests.
• Follow external development partners to ensure alignment between business needs and implementations.
• Prepare and execute functional and regression test cases; manage anomalies and support UAT and release.
• Support AMS activities and manage requests from users and business functions.
• Manage ticketing flow, monitor incidents, and coordinate with suppliers for resolution (migration to ServiceNow).
• Participate in projects and AI initiatives within the applications scope; prepare reports, dashboards and analyses.

Conoscenze

Functional analysis

Application support

Microsoft Office

SharePoint & Power Apps

Testing methodologies

Analytical thinking

Stakeholder comms

English B2

Formazione

Bachelor's or Master's in CS/Engineering

Strumenti

ServiceNow

Power Apps

SharePoint

Microsoft 365

Descrizione del lavoro

Prada Group in Arezzo is seeking an IT Business Analyst to join Group Information Technology. You will support Retail, Industrial and Real Estate applications, handling requirements analysis, testing, and release coordination with external partners.

You will manage AMS activities, ticketing, and contribute to AI initiatives within the applications scope, working with business functions and users in a fast-paced, international environment.