Strategic Customer Delivery Lead, ETO Hub

Rotork; Toscana; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Rotork is launching a brand-new Engineered-to-Order (ETO) Hub and seeks a Customer Relationship Manager to guide customers from order to delivery, translating requirements into robust, high-quality solutions. You’ll work cross-functionally with engineering, operations and commercial teams to shape the customer journey.

In this role you will manage contract reviews, scope changes, and project plans, build strong relationships, travel to customer or EPC sites, and use Microsoft Dynamics CE to

Competenze

• Excellent communication and relationship-building skills.
• Willingness to travel.
• Proficiency with Microsoft tools, especially Dynamics CE.
• Strong problem-solving skills and industrial design experience.

Mansioni

• Act as the single point of contact for customers and deliver clear communication.
• Respond quickly to customer queries and manage expectations throughout the project.
• Negotiate with customers and internal teams to meet technical and delivery needs.
• Carry out accurate contract reviews and manage scope changes.
• Oversee technical and commercial aspects of each project lifecycle.
• Track inventory requirements and escalations.
• Provide proactive updates on delivery timelines and travel to sites as needed.
• Build strong relationships across engineering, applications, finance, and operations.

Conoscenze

Communication skills

Relationship-building

Travel willingness

Problem-solving

Industrial design

Formazione

Engineering degree

Strumenti

Dynamics CE

Descrizione del lavoro

Rotork is launching a brand-new Engineered-to-Order (ETO) Hub and seeks a Customer Relationship Manager to guide customers from order to delivery, translating requirements into robust, high-quality solutions. You’ll work cross-functionally with engineering, operations and commercial teams to shape the customer journey.

In this role you will manage contract reviews, scope changes, and project plans, build strong relationships, travel to customer or EPC sites, and use Microsoft Dynamics CE to