Store Service Advisor

END.; Lombardia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

END. is looking for a full-time Store Service Advisor in Milan who will engage with customers and build relationships to meet and exceed sales targets. The ideal candidate has experience in a luxury fashion customer-facing role, strong communication skills, and a passion for retail. Responsibilities include delivering exceptional service, contributing to sales goals, and maintaining product standards. Join a vibrant team that values high performance and ambition in a groundbreaking retail environment.

Competenze

• Experience in a customer-facing role, ideally in luxury fashion.
• Ambition within the retail function.
• Sociable and charismatic personality.

Mansioni

• Network and develop relationships with customers to exceed sales targets.
• Support the store team to maximize sales.
• Display exemplary service techniques to ensure a high standard.
• Maintain product knowledge and merchandising standards.
• Handle financial transactions accurately.

Conoscenze

Customer service

Luxury fashion knowledge

Sales skills

Communication skills

Relationship building

Descrizione del lavoro

STORE SERVICE ADVISOR - FULL TIME - MILAN

Who We Are:

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like-minded individuals united by a love for this ever‑evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry‑leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer‑first mindset continues to guide everything we do.

The Role:

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

You will be part of an inspirational team who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground‑breaking retail set up.

Here’s a breakdown of what you’ll be doing:

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we’re looking for:

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.
• English speaking is desired but not essential.

Don’t worry if you don’t hit every criteria, we’re always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.