Store Manager - Milão|Beauty & Fragrance

Granado Pharmácias | Perfumaria Phebo; Lombardia; On-site; EUR 42,000 - 70,000; Full time

Benefits offered by this job

Employee discount

Job summary

Granado, the iconic Brazilian brand, is seeking a Store Manager for its Milano flagship to lead a team of sales associates, drive sales, and uphold brand standards in a fast-paced luxury retail environment. You will manage operations, training, CRM-driven customer relations, inventory, and events, while delivering exceptional service and maintaining visual excellence on the shop floor.

Fluent Italian and English, leadership experience in cosmetics, and a proven ability to develop talent are

Qualifications

• Proven retail management experience in cosmetics.
• Strong leadership and training skills.
• Fluent English and Italian; additional languages are a plus.

Responsibilities

• Achieve total store sales goals and analyze data to set strategies.
• Recruit, train and develop store team to exceed targets.
• Mentor the sales team and lead by example on the shop floor.
• Manage CRM-driven customer relationships and loyalty programs.
• Control costs, scheduling and payroll information while ensuring brand standards.
• Oversee stock movements, inventory, and loss prevention, and coordinate with head office.

Skills

Retail management

Cosmetics experience

Leadership

Customer service

English & Italian

Tools

MS Office

POS systems

Job description

Granado, the iconic Brazilian brand is looking for a STORE MANAGER for its Store in Milano!

Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today.

The quality and effectiveness of the products soon made Granado one of the official Pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880.

Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage.

In 2013 the brand started its global expansion by opening its first concept store outside of Brazil, at prestigious department store Le Bon Marché in Paris. Thereafter, Granado has opened stores throughout many European countries including France, Spain, Portugal, Italy, England, Greece, and Austria.

With more than 90 stores globally, the brand distributes over 15 million products per month due to its increasing and strong presence at the best pharmacies, perfumeries, and department stores throughout Brazil and Europe.

Granado is continuing its international expansion, strengthening its presence in Italy and bringing its unique Brazilian heritage, iconic fragrances, and beauty products to customers in Milan.

About the Position:

We are looking for a dynamic, self-starter and inspirational Store Manager to lead, coach and develop our team of Sales Associates to collectively achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment.

The store manager will have total accountability for store sales and delivering operational excellence and brand standards through daily management and oversight of store staff, inventory, merchandise, and store execution as per corporate standard and guidelines. The store manager will be responsible for creating and executing an agile business plan to acquire and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

What you’ll do:

- Business Performance:

• Achieve total sales and product category goals for the store as defined by management.
• Analyze sales and inventory data reports to determine store needs and define strategies to meet store targets.
• Set individual sales targets for the store team, ensuring that their goals reflect the store's business goals.
• Recruit, train and develop associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, mentoring the sales team.
• Lead and inspire team efforts towards new client acquisition and retention and monitor to ensure results.
• Control costs within budget to ensure better profitability of the store.

- Customer Experience:

• Support and train sales staff on Granado’s brand and products to provide a high level of customer experience.
• Ensure that team members maintain a constant relationship with customers using CRM.
• Manage customer database and use the information to personalize customer service and increase sales.
• Assist in facilitating solutions to customer issues in an efficient manner.

- Operations:

• Ensure the maintenance, presentation and organization of facilities and furniture.
• Ensure that financial control procedures are properly followed, including bank deposits, cash, and small change.
• Control store expenses and stay on budget, striving to reduce costs.
• Make efficient schedules of the team members and ensure the integrity of payroll information.
• Ensure that deliveries are properly processed in a timely manner.
• Control stock movements and inventories.
• Ensure that team members are trained in all operational areas of the store.
• Understand and correctly perform all management control functions.
• Support, promote and take responsibility for loss prevention in all areas of risk management.
• Establish and maintain good communication with head office and team members.
• Knowledge of Microsoft Office 365 Suite and willingness to learn other systems used.

- Human resources:

• Recruit, train and develop team members.
• Support, implement and monitor all team training programs.
• Continuously evaluate individual performance and provide follow-ups to ensure results.
• Consistently seek talent and network to create a pool of qualified candidates.
• Resolve all HR issues in a timely and efficient manner, partnering with HR if necessary.
• Assist to ensure the integrity of payroll, cost and process information.
• Ensure team members dress appropriately according to branding guidelines.

What you’ll bring:

• Proven retail management experience at a cosmetic and/or perfumery store
• Excellent verbal and written communication skills to support and lead the team.
• Fluent in Italian and English. Portuguese or additional languages are a plus.
• The ability to provide inspirational, authentic, and personalized customer service.
• Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Flexibility to work retail hours, including weekends, public holidays, and special events, as required.
• Previous experience with retail point-of-sale software, proficient in Microsoft office.
• Applicants must be legally authorized to work in Italy.

Diversity, Inclusion & Belonging:

Granado is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We welcome applications from all qualified candidates and are committed to ensuring equal opportunities and fair treatment in accordance with applicable Italian and European laws and regulations.