Store Manager | Luxury Fashion

The Level Group; Roma; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

The Level Group seeks an experienced Store Manager to lead our Castel Romano Designer Outlet store. You will oversee daily operations, drive sales, and build a high‑performing team delivering exceptional customer experiences.

Fluent Italian and English, hands-on leadership, and a strong eye for visual merchandising are essential to succeed in this luxury retail/outlet environment. You will manage stock, ensure brand standards, and report performance to stakeholders.

Qualifikationen

• Proven experience as Store Manager in fashion/luxury/outlet environments.
• Fluent Italian and English.
• Strong leadership and organizational skills.
• Willingness to work weekends and holidays.

Aufgaben

• Lead the day-to-day operations of the store, ensuring a high standard of service and an excellent customer experience.
• Drive sales performance and monitor key commercial indicators, identifying opportunities to achieve store targets and improve profitability.
• Lead, motivate and develop the store team through regular feedback, coaching and training.
• Support the recruitment, onboarding and ongoing development of store employees.
• Organize team activities and schedules to ensure effective coverage and smooth store operations.
• Build strong customer relationships and support clienteling and CRM activities to grow customer loyalty.
• Ensure the store’s presentation, product displays and visual merchandising meet company and brand guidelines.
• Monitor stock levels, deliveries and replenishment, and ensure accurate stock handling.
• Oversee point-of-sale and back-office activities, including cash management, reporting and administrative tasks.
• Ensure compliance with company procedures and applicable health, safety and loss-prevention standards.
• Address customer feedback and resolve complaints professionally.
• Share regular updates on store performance, customer needs and operational priorities with relevant stakeholders.

Kenntnisse

Store Management

Customer Service

Team Leadership

Retail KPIs

Visual Merchandising

CRM / Clienteling

Jobbeschreibung

Location: Castel Romano (RM)

Employment Type: Full-time

Reports to: Outlet Manager

As we continue to grow our retail presence in Italy, we’re looking for an experienced, hands‑on Store Manager to lead one of TLG’s stores at Castel Romano Designer Outlet.

What you’ll do:

• Lead the day-to-day operations of the store, ensuring a high standard of service and an excellent customer experience.
• Drive sales performance and monitor key commercial indicators, identifying opportunities to achieve store targets and improve profitability.
• Lead, motivate and develop the store team through regular feedback, coaching and training.
• Support the recruitment, onboarding and ongoing development of store employees.
• Organize team activities and schedules to ensure effective coverage and smooth store operations.
• Build strong customer relationships and support clienteling and CRM activities to grow customer loyalty.
• Ensure the store’s presentation, product displays and visual merchandising meet company and brand guidelines.
• Monitor stock levels, deliveries and replenishment, and ensure accurate stock handling.
• Oversee point-of-sale and back-office activities, including cash management, reporting and administrative tasks.
• Ensure compliance with company procedures and applicable health, safety and loss-prevention standards.
• Address customer feedback and resolve complaints professionally.
• Share regular updates on store performance, customer needs and operational priorities with relevant stakeholders.

What we’re looking for:

• Previous experience as a Store Manager. Background in fashion, luxury retail or an outlet environment is mandatory.
• A proven ability to lead, motivate and develop a team.
• Strong commercial awareness and confidence using sales data and KPIs to guide decisions.
• Excellent customer service and communication skills.
• Strong organizational skills, attention to detail and a hands‑on approach.
• Fluency in Italian and English.
• Availability to work on a flexible retail schedule, including weekends and public holidays.