Store Facility Coordinator I

Action; Assago; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading discount retail chain in Italy is seeking a Store Facility Coordinator I to join their Real Estate Team. The role involves managing inquiries from internal and external stakeholders, coordinating maintenance services, and ensuring efficient follow-up on complaints. Candidates should ideally have around 2 years of service desk experience, be fluent in the local language, and possess good communication skills. The position offers an entry-level contract in a dynamic retail environment.

Competenze

• Approximately 2 years service desk working experience.
• Proficiency in local language, both verbal and written.
• English as an additional language is a plus.
• Experience with different software systems.

Mansioni

• Handle customer and supplier contact.
• Manage questions, issues and ensure follow-up.
• Assist store employees via phone and email.
• Coordinate services needed for store maintenance.
• Check contract agreements and discuss execution.
• Keep track of relevant developments and share information.
• Draft daily work planning and provide reports.

Conoscenze

Service desk working experience

Local language proficiency

English language

Software systems familiarity

High pragmatism

Organizational skills

Efficient under time pressure

Teamwork

Strong communication skills

Descrizione del lavoro

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About Action Action is the fastest growing non-food discount in Europe. Action started with a small store in Holland in 1993 and has grown into an international retail organization with more than 2,500 stores in 12 countries and almost 80,000 people of 136 nationalities. These numbers are growing daily. Working for Action means having a solid and financially reliable employer with a concrete and motivating approach.

Store Facility Coordinator I

The Store Facility Coordinator I is part of the (country) Real Estate Team and reports directly to the RE Team Lead Store Facility. Responsibilities include answering, registering and processing Real Estate related tickets (questions, problems and/or complaints from internal and external stakeholders) in accordance with internal service agreements, guidelines and procedures.

Responsibilities

• Customer and supplier contact
• Manage questions, problems and/or complaints from different internal and external stakeholders and ensure correct follow-up until the notification has been fully processed
• Answer questions and assist store employees in resolving problems and/or complaints (by telephone and e-mail)
• Coordinate forwarded notifications to external suppliers, landlords and other internal departments
• Request services needed for store maintenance
• Check contract agreements when necessary and discuss with service providers on execution and timing
• Coordinate these services to completion
• Coordinate activities within the department
• Keep track of relevant internal/external developments and actively share information between department staff
• Develop scripts (FAQ) based on internal research to answer new questions/complaints where no standard reply exists
• Identify structural bottlenecks and improvement opportunities for processes, procedures and tools
• Participate in projects and pilots to improve processes
• Draft daily work planning
• Provide reports regarding own field of expertise
• Request and handle offers and invoices
• Register maintenance/inspection reports

Qualifications

• Approximately 2 years service desk working experience
• Local language, both verbal and written
• English as an addition is a plus
• Experience with different software systems / able to quickly acquaint with new applications
• Demonstrates a high level of pragmatism
• Very organized
• Works efficiently under time pressure
• Works effectively with others to achieve common targets
• Strong communicator

Other

• Seniority level: Entry level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industries: Retail

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