Software Field Service Engineer (Remote Support & Training)

Carel Industries s.p.a; Brugine; On-site; EUR 38,000 - 56,000; Full time

Job summary

Carel Industries s.p.a. is seeking a Field Service Engineer to join the After Sales & Services Department at CAREL HQs in Brugine (Padova).

The role guarantees on-site technical support to customers across assigned markets and products. You will coordinate with R&D, provide trainings, and support knowledge transfer to local subsidiaries, while tracking service performance and contributing to service improvements.

Responsibilities

• He/She in contact with customer to manage the technical and evolutive issues coming from the customer.
• Analyses the customer’s request with Carel R&D to solve remotely or with on-site intervention when necessary.
• Supports local Subsidiaries and Knowledge Centre in mapping knowledge gaps and provides training to enable staff autonomy.
• Provides trainings and consultancies about the followed products directly to customers.
• Ensures accuracy and speed of service; KPIs include speed and customer satisfaction.
• Analyzes data from After Sales process-monitoring tools (ticketing system) for its product line and reports to Quality, Platforms and Sales.
• Collaborates with Field Operations to involve customers in new services offerings of value or complexity.

Job description

Carel Industries s.p.a. is seeking a Field Service Engineer to join the After Sales & Services Department at CAREL HQs in Brugine (Padova).

The role guarantees on-site technical support to customers across assigned markets and products. You will coordinate with R&D, provide trainings, and support knowledge transfer to local subsidiaries, while tracking service performance and contributing to service improvements.