Social Media Advisor – Italian Market Lisbon w/ Relocation & Accommodation

Cross Border Talents; Modena; In loco; EUR 11.606 - 15.244; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket reimbursement

Comprehensive health insurance

Relocation assistance

Portuguese language classes

Descrizione del lavoro

Cross Border Talents in Modena, Italy, is seeking enthusiastic Social Media Customer Care agents to join our team starting in July and August. You will assist customers via social platforms and digital channels, delivering outstanding support and a positive experience.

We value fluency in Italian and good English, 20 WPM typing, and strong communication. The role is full-time (40 hours/week) with rotating shifts, flight reimbursement, comprehensive health insurance, and relocation support;

Competenze

• Fluent in Italian (written and spoken).
• English proficiency at an intermediate level (B1/B2).
• Typing speed of at least 20 words per minute.
• Excellent communication and problem-solving abilities.
• Strong customer service orientation and ability to thrive in a fast-paced environment.
• Basic computer skills and familiarity with social media platforms.

Mansioni

• Respond promptly to customer inquiries received through social media and digital channels.
• Provide accurate information and resolve customer concerns efficiently.
• Handle complaints professionally and escalate complex issues when needed.
• Communicate with empathy, professionalism, and a customer-first approach.
• Follow company policies and quality standards in every interaction.
• Achieve individual productivity and performance goals.

Conoscenze

Italian fluency (written and spoken)

English (intermediate B1/B2)

Typing speed 20 wpm

Communication skills

Problem-solving

Customer service orientation

Basic computer skills

Social media familiarity

Descrizione del lavoro

About the Role

We are seeking enthusiastic, customer-focused individuals to join our Social Media Customer Care team starting in July & August. In this role, you will assist customers through social media and other digital communication channels, delivering outstanding support and ensuring a positive customer experience.

Your Responsibilities

• Respond promptly to customer inquiries received through social media platforms and digital channels.
• Provide accurate information and resolve customer concerns efficiently.
• Handle complaints professionally and escalate more complex issues when appropriate.
• Communicate with empathy, professionalism, and a customer-first approach.
• Follow company policies and quality standards in every interaction.
• Achieve individual productivity and performance goals.

What We're Looking For

• Fluency in Italian, both written and spoken.
• English proficiency at an intermediate level (B1/B2).
• Typing speed of at least 20 words per minute.
• Excellent communication and problem-solving abilities.
• Strong customer service orientation and the ability to thrive in a fast-paced environment.
• Basic computer skills and familiarity with social media platforms.

Employment Details

• Initial 12-month contract with the possibility of renewal.
• Full-time position (40 hours per week), working 8-hour shifts on a rotating schedule.
• Flight ticket reimbursement in accordance with company policy.
• Comprehensive health insurance coverage.
• Complimentary Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Monthly Base Salary: €1,366.17
• Performance Bonus: Details provided during the recruitment process

With Company Accommodation

• Monthly Base Salary: €1,040.68
• Performance Bonus: Details provided during the recruitment process

Why Join Us?

• Work in a diverse and international environment.
• Receive comprehensive on-boarding and professional training.
• Access career growth and development opportunities.
• Benefit from relocation assistance and support with settling in.
• Enjoy stable employment with the opportunity to renew your contract.

If you're fluent in Italian and enjoy helping customers through digital communication channels, we'd love to hear from you. Apply today and become part of our dynamic and growing team!