Italian Social Media Customer Specialist in Lisbon w/Relocation & Accommodation

Cross Border Talents; Napoli; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Portuguese language classes

Relocation support

Job summary

Cross Border Talents is hiring for a Social Media Customer Care role in Lisbon to engage with customers across social and digital channels. You'll respond to queries, provide accurate information, and resolve issues with empathy, helping maintain a positive brand experience.

The position is a 12-month contract, full-time (40 hours/week) with rotating shifts and relocation support. Applicants must be fluent in Italian with intermediate English (B1/B2) and comfortable working in a fast-paced

Qualifications

• Fluent Italian written and spoken are required.
• Intermediate English (B1/B2) proficiency.
• Typing speed of 20+ wpm is expected.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

English (B1/B2)

Typing 20 wpm

Strong communication

Customer focus

Job description

About the Role

We're looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.

You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You'll Do

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

What You Bring

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1,366.17/month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1,040.68/month
• Performance Bonus: Details shared during the recruitment processwith the company.

Why Join?

• Work in a truly international and multicultural environment.
• Receive full on-boarding and professional training.
• Access career development and progression opportunities.
• Benefit from relocation assistance and support with your move.
• Enjoy a stable 12-month contract with the possibility of renewal.
• Learn Portuguese for free and make the most of your experience abroad.