Sneaker Maker - Part Time - Milan

Golden Goose Group; Milano; On-site; EUR 13,000 - 16,500; Part time

Job summary

Golden Goose Group is seeking a passionate Sneaker Maker to co-create personalized GG products with clients in Milan, offering a unique and memorable in-store experience.

The role emphasizes empathetic client engagement, storytelling, and hands-on drawing techniques, with a focus on sales support and post-sale loyalty activities. Fluency in Italian and English is required, and a design background is welcomed.

Qualifications

• Fluent in Italian and English; additional languages a plus.
• Sales experience in retail or customer service preferred.
• Strong problem-solving and time management skills.
• Artistic hand-drawing abilities and basic sewing skills.
• Empathetic communicator with strong teamwork.

Responsibilities

• Co-create personalized GG products with clients using drawing techniques.
• Guide clients through a co-creation experience aligned with the brand storytelling.
• Support sales with cross-selling and upselling; assist pre- and post-sale tasks.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co-creation area according to visual merchandising standards.
• Assist store operations including opening/closing, inventory, GDPR and safety compliance.
• Utilize Golden App, Sales Force, Xstore, and Stealth to enhance engagement.

Skills

Fluency in Italian

Fluency in English

Sales experience

Customer service

Time management

Empathy & communication

Education

High school diploma (design field preferable)

Job description

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross‑selling and up‑selling. Support encompasses pre‑sale and post‑sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co‑creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand‑drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)

Location: Milan

Part Time 20 h/week

EEO & EQUAL OPPORTUNITY STATEMENTS

We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

In alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non‑discriminatory recruitment process based on objective, gender‑neutral criteria.

We focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants.

Salary Range: 13.000€ - 16.500€ RAL; 4° livello CCNL Commercio