Site Leader Toyohashi

Iba; Lombardia; On-site; EUR 68,000 - 90,000; Full time

Job summary

IBA is seeking a Site Leader to take full responsibility for on-site proton therapy technology and operations. You will ensure technical service excellence, patient safety, and strong customer relationships while driving performance, developing the team, and upholding IBA’s high standards.

The role requires leadership of on-site operations, continuous improvement and close collaboration with hospital partners. Travel for training and support may be required.

Qualifications

• Degree in Electronics, Electromechanics, Mechanics, or related technical field.
• 2+ years leading technical service or operational teams.
• Experience in high-availability or mission-critical environments.
• Exposure to industrial, healthcare, or medical technology environments is a plus.
• Hands-on maintenance experience (2–3 years).

Responsibilities

• Lead on-site proton therapy operations and coordinate all activities at the site.
• Ensure high system availability and technical service excellence.
• Drive performance improvements and monitor KPIs with corrective actions when needed.
• Maintain patient safety and regulatory compliance at all times.
• Develop and coach on-site team members for high performance.

Skills

Leadership

Problem solving

Communication

Customer focus

Autonomy

Ownership

Education

Electronics / Electromechanics / Mechanics degree

Job description

Mission

At IBA (Ion Beam Applications), we are world leaders in proton therapy—an advanced form of radiation therapy that enables precise, targeted treatment of cancer while sparing healthy tissue. Each proton therapy center we build combines cutting-edge technology, complex infrastructure, and close collaboration with hospital teams. The installation and operational launch of these systems require dedication, precision, and a strong partnership mindset.

As Site Leader, you will take full responsibility for on-site proton therapy technology and operations, ensuring technical service excellence, patient safety, and strong customer relationships. You will act as both a technical expert and a strategic partner, driving performance, developing your team, and going the extra mile to achieve operational excellence and customer satisfaction. Your focus will be on delivering high-quality service, solving issues proactively, improving processes, and maintaining safe and efficient operations that meet IBA’s standards.

Challenges we trust you with

This role is based on site (in Toyohashi), with openness to travel for training and support purposes.

Operational Leadership

• Lead and coordinate all on-site proton therapy operations
• Ensure high system availability and technical service excellence
• Drive operational performance and continuous improvement initiatives
• Monitor KPIs and implement corrective actions when needed
  

Safety & Compliance

• Ensure patient safety and operational compliance at all times
• Enforce IBA standards, quality procedures, and regulatory requirements
• Promote a strong safety-first culture across the site
• Ensure adherence to environmental, health, and safety policies
  

Customer & Stakeholder Management

• Serve as the primary on-site contact for hospital stakeholders
• Build and maintain strong, trust-based customer relationships
• Ensure customer requirements are met with professionalism and responsiveness
• Proactively resolve operational or service issues
• Operational meetings with customer

Team Leadership & Development

• Lead, coach, and develop the team on-site professionals
• Foster engagement, accountability, and high performance
• Support team training and competency development
• Encourage collaboration within the site and across other IBA locations
  

Communication & Coordination

• Maintain clear communication with internal teams and external partners
• Coordinate installation, maintenance, and support activities
• Ensure proper documentation and reporting of site operations

What we value

• Degree in Electronics, Electromechanics, Mechanics, or related technical field
• Proven experience leading technical service or operational teams (at least 2 years of experience in people management)
• Experience in high-availability or mission-critical environments preferred
• Exposure to industrial, healthcare, or medical technology environments is a plus
  

Skills & Competencies

• Strong technical background with hands-on capability (at least 2-3 years of experience in maintenance and hands-on tasks)
• Excellent leadership and people management skills
• Analytical problem-solving and root cause analysis capability
• Strong communication and interpersonal skills
• Customer-focused and solution-oriented mindset
• High level of ownership, autonomy, and accountability
• Ability to manage complexity in a fast-paced, high-tech environment

And you also are:

• Results-driven and performance-oriented
• Pragmatic, structured, and detail-focused
• Strong emotional intelligence
• Continuous learner with interest in technology advancement
• Committed to safety, quality, and operational excellence