Shop Manager - on board position

Enterprise Shipping Agency

Genova

On-site

EUR 28,161 - 33,731

Full time

14 days+

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Benefits offered by this job

Free single cabin

Meals and accommodation provided

Round-trip travel expenses covered

STCW course reimbursement

Access to onboard recreational areas

Professional growth opportunities

Job summary

A leading company in maritime transportation seeks passionate Shop Managers to enhance guest shopping experiences onboard cruise ships. Ideal candidates should possess strong retail backgrounds, leadership skills, and a customer-focused mindset. This role offers a unique opportunity to work in an international environment with competitive compensation and benefits.

Qualifications

Proven experience in retail, preferably in fashion, beauty, or luxury.
Fluent in English (B2 level) and a second language.
Availability to live and work onboard for the full contract duration.

Responsibilities

Managing the entire retail area on the ship.
Achieving sales targets and enhancing guest shopping experiences.
Leading a multicultural team of sales associates and specialists.

Skills

Team management

Customer focus

Organizational skills

Sales techniques

Visual merchandising

Fluent English

Second European language

Education

STCW certificate

Tools

Microsoft Office

POS systems

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Enterprise Shipping Agency

HR Recruitment, Selection & Training Manager

For our client, we are looking for passionate, dynamic, and customer-oriented Shop Managers to join an international team onboard of cruiships. If you dream of working in a multicultural environment while offering unforgettable experiences to guests, this is the opportunity for you.

What You’ll Do Onboard

As a Shop Manager, you will be responsible for the entire retail area of the ship, coordinating operational, sales, and visual merchandising activities. Your main responsibilities will include:

Achieving and exceeding sales and service targets;
Creating a memorable and engaging shopping experience for guests;
Managing and motivating a multicultural team of sales associates, specialists, and supervisors;
Optimizing display spaces and product organization;
Coordinating merchandise loading/unloading and maintaining cleanliness in retail areas;
Monitoring sales performance and preparing reports and voyage feedback;
Actively collaborating with onboard and shore-based management.

Requirements

Proven experience in retail (preferably in fashion, beauty, or luxury sectors);
Team management and leadership skills;
Customer-focused mindset, entrepreneurial spirit, and strong organizational skills;
Training in sales techniques and visual merchandising;
Excellent knowledge of Microsoft Office and POS systems;
Fluent English (B2 level) and a second European language (Italian, French, German, or Spanish – B2 level);
Availability to live and work onboard for the full contract duration (5 months);
Possession of STCW certificate is highly preferable. If not, willingness to obtain STCW certificate prior embarkation (in-person course in the passport-holder's country) is required. In this case, the entire process is expected to take approximately one and a half to two months.

What We Offer

Onboard contract of 5 months (+/- 1 month);
Free single cabin, meals, and accommodation;
Round-trip travel expenses covered by the company;
STCW course reimbursement at the end of the first contract;
Monthly gross salary: €2,773 + Monthly gross bonus: €1,350;
Work schedule: 7 days a week, 8–11 hours per day divided into 2/3 shifts;
Access to onboard recreational areas: gym, bar, internet point, onboard discounts, and family benefits;
Real opportunities for professional growth in an international environment.

If interested, please send your CV to esa.cluster@esagenoa.com (OBJ Shop Manager)

Seniority level