Services Senior Engineer

AVEVA; Italia; Ibrido; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

AVEVA is seeking a Services Senior Engineer in Gallarate, Italy or home office, Italy, to join the Center of Excellence working on AVEVA-based solutions. The role focuses on developing and testing new features, resolving application issues, and supporting customers with complex industrial software deployments.

The candidate will collaborate with DEV and SUPPORT teams, research enhancements, and assist in site commissioning, system upgrades, and pilot projects, while contributing to documentation

Competenze

• 5+ years minimum programming experience.
• Experience in software, database and/or troubleshooting.
• SQL database querying and programming experience.
• Understanding of SCADA and HMI systems.
• Strong English communication skills.
• Willingness to travel to customer sites.

Mansioni

• Work closely with DEV and SUPPORT teams to master the customer solutions.
• Research, identify, develop, and recommend software enhancements.
• Support customers in adopting new solutions and resolving issues.
• Assist Application Engineers (L2) with site-specific difficulties during new site commissioning and upgrades.
• Participate in post-release and pilot phases of power monitoring system development.
• Resolve technical issues escalated internally by engineers.
• Identify and analyse product and solution failures, aiding resolutions.
• Contribute to documentation of new features using Knowledge Base.
• Design, plan, evaluate and test complex monitoring/control systems.

Conoscenze

Software experience

SQL querying

Programming

SCADA knowledge

HMI systems

English communication

Team player

Travel readiness

Strumenti

SCADA

HMI

Descrizione del lavoro

Gallarate, Italy

Home Office (Italy)

Full time

R015103

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/recruitment/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .

Job Title: Services Senior Engineer

Location: Gallarate, Italy or Home office, Italy

Employment Type: Full-time, permanent

The job

The Services Senior Engineer role represents a senior-level technical position within product and solution development. The Center of Excellence (COE) encompasses both standard products and custom-developed components of AVEVA-based solutions. As such, the COE Engineer is responsible for developing and testing new solution features, as well as identifying and resolving application issues related to custom products and integrated AVEVA solutions.

Key responsibilities

The Services Senior Engineer applies a combination of technical expertise, solution knowledge, and application-specific software skills to:

• Work closely with our DEV and SUPPORT teams to master the customer solutions.
• Research, identify, develop, and recommend software enhancements to address new feature requirements and application issues identified in the field or internally.
• Support customers in adopting new solutions and resolving potential technical issues.
• Assist Application Engineers (L2) with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
• Participate in post-release and pilot phases of power monitoring system development projects by providing feedback, executing test scenarios and use cases, and contributing to product validation and unit testing.
• Resolve technical issues escalated internally by Application Engineers and Engineering teams.
• Identify and analyse product and solution failures, and support Engineering teams in understanding and resolving them.
• Contribute to the documentation of new solution features using the Knowledge Base tool.
• Design, plan, research, evaluate and test complex systems used to monitor and/or control the program execution into the systems

Essential requirements

• Experience in software, database and/or troubleshooting, diagnosis and problem solving
• SQL Database querying and programming experience
• Programming experience (5 years minimum)
• Understanding of SCADA and HMI systems
• Positive attitude, enthusiastic, self-motivated and customer-focused
• People-person and team player, enjoying the cross-functional interaction required for this position
• Quick learner with an inquiring mind
• Strong technical writing and verbal communication skills in English.
• Comfortable working in a fast-paced, dynamic environment
• Ability to work effectively with professionals from a wide range of technical backgrounds, including consultants, engineers, energy managers, developers, architects, team leaders, account managers, and sales professionals.
• Ability to travel to various customer sites in the region and worldwide

Desired skills

• Manufacturing Execution System experience (MES)
• Knowledge of AVEVA products

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/external/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .