Service Sales Support Specialist

ITABB ABB; Lucca; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading global company in automation located in Tuscany is seeking a Sales Support Specialist. You will be preparing technical and commercial offers related to spare parts, managing customer relationships, and ensuring timely responses. Ideal candidates should have experience in sales support, be fluent in Italian and English, and possess strong communication skills. This role offers competitive compensation and opportunities for career development in a flexible work environment.

Servizi

Competitive compensation

Attractive salary packages

Corporate welfare services

Career development opportunities

Flexible working hours

Employee support services

Meal allowance

Competenze

• Experience in sales support, technical sales, or customer service within the industrial or automation sector.
• Familiarity with spare parts management.
• Skilled in using CRM platforms and business management tools.
• Strong communication and organizational skills.
• Fluency in Italian and English.

Mansioni

• Preparing and managing technical/commercial offers for spare parts related to Drives.
• Supporting the Sales team in identifying cost-effective solutions.
• Managing customer interactions and ensuring responsiveness and professionalism.
• Collaborating with product factories for offer accuracy.

Conoscenze

Data Entry

Customer Service

Account Management

Communication

CRM

Sales Support

Technical Support

Strumenti

Salesforce

Descrizione del lavoro

Overview

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader we’ll give you what you need to make it happen. It won’t always be easy growing takes grit. But at ABB you’ll never run alone. Run what runs the world.

This Position reports to :

Service Sales Manager

Your role and responsibilities

In this role you will collaborate closely with the Motion Service Sales organization and customers throughout the proposal process. You will be responsible for preparing technical and commercial offers for spare parts related to ABB Drives ensuring timely delivery in line with service expectations. You will also manage customer relationships and interact with internal systems and factories to support the offer process.

You will be mainly accountable for

• Preparing and managing technical / commercial offers for spare parts related to Drives based on customer specifications and service timelines.
• Supporting the Sales team in identifying cost-effective and technically appropriate solutions.
• Managing customer interactions and ensuring a high level of responsiveness and professionalism.
• Working with CRM systems to track and manage offers and customer communications from order management to invoicing.
• Collaborating with product factories to gather technical information and ensure offer accuracy.
• Analyzing customer needs and market trends to improve offer quality and competitiveness.

Qualifications for the Role

• Experience in sales support, technical sales, or customer service within the industrial or automation sector.
• Familiarity with spare parts management.
• Skilled in using CRM platforms and business management tools.
• Strong communication and organizational skills.
• Fluency in Italian and English.
• Ability to work in a fast-paced service-oriented environment.

Benefits

• Locally you can count on : Competitive compensation : Attractive salary packages and performance bonuses.
• Corporate welfare : Access to a wide range of services and personal well-being support.
• Career development : Structured career paths, individual development plans, opportunities for internal mobility including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Flexibility and work-life balance : Flexible working hours, hybrid work options and a strong focus on work-life integration.
• Employee Support : Free services like psychological help, wellness coaching and emotional support for employees and their families.
• Parental Leave : At least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers promoting DEI values.
• Meal allowance : Access to canteen is provided to support daily lunch expenses.

More about us

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

Required Experience

Unclear Seniority

Key Skills

• Data Entry
• Customer Service
• Account Executives
• Email
• Product Knowledge
• Account Management
• Communication
• CRM
• Salesforce
• Phone Calls
• RFP
• Sales Goals
• Powerpoint
• Technical Support
• Sales Support

Employment Type : Full-Time

Experience : years

Vacancy : 1