Service Planner

Schneider Electric; Stezzano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Schneider Electric in Lombardia cerca un/una Addetto Pianificazione Servizi con laurea in ingegneria e 1–2 anni di esperienza.

Si occuperà di gestire Work Orders, backlog e pianificazione mensile, collaborando con Tecnici Service e Project Managers. Offriamo opportunità di crescita, un ambiente di lavoro orientato al team e formazione continua.

Competenze

• Laurea in Ingegneria.
• 1–2 anni di esperienza.
• Preferibile conoscenza del business Field Service.
• Competenze analitiche e di comunicazione.
• Esperienza nel customer care.

Mansioni

• Completare, verificare e aggiornare i Work Orders in base all'urgenza e alle informazioni sul cliente.
• Preparare/ dare priorità agli interventi in backlog.
• Pianificare ordini di lavoro per i mesi successivi.
• Comunicare proattivamente con i clienti e fornire utili informazioni ai Tecnici Service.
• Monitorare la corretta esecuzione degli interventi e la qualità dei dati.
• Partecipare a riunioni di team e project management per miglioramenti tramite dashboard.

Conoscenze

Ingegneria

1-2 anni

MS Office

Analisi dati

Parlare in pubblico

Customer Care

Formazione

Laurea in Ingegneria

Strumenti

MS Office

Descrizione del lavoro

Attività e Responsabilità

La figura ricercata si occuperà delle seguenti attività e svolgerà le seguenti attività:

• Completare, verificare e aggiornare il Work Orders da pianificare, considerando l'urgenza rilevata e le informazioni sul cliente, sulla base installata, l'ambito del lavoro, T&C e ora di esecuzione.
• Preparare / dare priorità agli interventi in backlog, in base al tipo di cliente, la disponibilità del cliente e la disponibilità dei pezzi di ricambio.
• Pianificare i possibili ordini di lavoro per i successivi mesi, determinando la migliore tempistica possibile nel rispetto delle esigenze del cliente e del team Service.
• Comunicare proattivamente con i clienti, confermando i dettagli dell'intervento e fornendo le utili informazioni ai Tecnici Service.
• Monitorare la corretta esecuzione degli interventi mantenendo la qualità dei dati degli ordini di lavoro.
• Partecipare proattivamente a riunioni regolari con il team sul campo ei project managers costruendo un piano di miglioramento basato sul dashboard settimanale e/o mensile.

Fattori chiave per la posizione

• Buona capacità di comunicazione interpersonale e relazione con gli altri (collaborare, convincere)
• Comprendere e comunicare il contesto, la natura degli interventi, i termini e le condizioni operative dei Tecnici Service.
• Comprendere, analizzare e ottimizzare le migliori dinamiche organizzative al fine di massimizzare i benefici per il Cliente e per il team Service.
• Comunicare proattivamente con i clienti per garantire la loro soddisfazione.
• Preferibile, non necessario, background tecnico al fine di conoscere i servizi ed i prodotti Schneider.

Competenze e Skills

• Laurea in Ingegneria.
• E/o esperienza equivalente (1-2 anni di esperienza).
• Preferibile conoscenza del business Field Service.
• Competenza nella applicazione MS Office.
• Eccellenti capacità analitiche, Quick learner, Buone capacità di parlare in pubblico e di comunicazione.
• Preferibile esperienza nel customer Care center.

What's in it for me?

• Make a real impact on customer satisfaction and operational success
• Work with a supportive team that values collaboration and continuous improvement
• Gain exposure to diverse projects and develop your skills across service operations
• Enjoy flexible work options that support your personal and professional well-being

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
• Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.