Service Engineer - Assistenza Tecnica

STERIS Corporation; Pomezia; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Incentive plan eligibility

Company car

Job summary

STERIS Corporation is seeking a Service Engineer to join our Technical Service Team to perform preventive and corrective maintenance on STERIS/Cantel product lines, with field troubleshooting in the Umbria region and adjacent areas as needed. A valid driver’s license is required.

The role involves extensive travel, lifting up to 25 kgs, and overnight trips; you will coordinate service reports and maintain inventory while interacting with international suppliers and customers.

Qualifications

• Minimum of 2 years of experience in an industrial environment, preferably in the medical sector or other regulated industries.
• Strong troubleshooting and diagnostic skills, with a well-organized maintenance approach.
• Good level of computer literacy and solid technical background with effective written and verbal communication.
• Sufficient technical English proficiency to understand manuals, technical documentation, and interact with international suppliers.
• Completion of a recognized technical training program in mechanical, electrical, or electronic fields.

Responsibilities

• Perform preventive and corrective maintenance on STERIS/Cantel product lines and related equipment.
• Maintain tool and parts inventory and complete service reports using corporate applications.
• Develop and maintain effective relationships with customers, managers, support functions and sales.
• Adhere to STERIS and customer health & safety protocols; maintain professional demeanor with customers and colleagues.
• Provide solutions to customers to enhance sales and growth, passing leads to management and sales.
• Fulfill additional duties as assigned by the Service Manager.

Skills

Troubleshooting

Written and verbal communication

Computer literacy

English proficiency

Education

High School Diploma or GED

Technical training in mechanical/electrical/electronic fields

Tools

Siebel

Oracle

Sales Connection

Job description

Position Summary

We are looking for a Service Engineer to join our Technical Service Team. The Service Engineer performs required preventive and corrective maintenance on the STERIS/Cantel product lines and field troubleshooting primarily in his/her service area in the country.

Please note:

• A valid driver’s license is required.
• The role will cover customer service activities in the Umbria region, with the flexibility to travel and provide support in neighboring regions as required by business needs.

Duties

1. Perform preventive and corrective maintenance required on STERIS/Cantel product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
2. Perform administrative duties as assigned including computer synchronization daily, complete service reports, maintaining tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager. Uses the Corporate applications (Siebel, Oracle, Sales Connection, others) to handle his daily activity.
3. Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
4. Maintains a courteous and professional demeanor when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
5. Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS/Cantel products and services, identifying opportunities, and passing leads to management and sales.
6. Other duties as assigned by the Service Manager

Required experience & competencies

• Minimum of 2 years of experience in an industrial environment, preferably in the medical sector or other regulated industries, with general knowledge of washing equipment and sterilization processes.
• Strong troubleshooting and diagnostic skills, combined with a well‑organized and structured approach to maintenance activities.
• Good level of computer literacy and solid technical background, with effective written and verbal communication skills.
• Sufficient technical English proficiency to understand manuals, technical documentation, and interact with international suppliers.
• Completion of a recognized technical training program in mechanical, electrical, or electronic fields.

Education Degree

High School Diploma or GED

Additional Info

• Position requires lifting (up to 25 kgs), bending, sitting, standing, and twisting.
• Must travel extensively to customer sites.
• Overnight travel required.
• Flexible scheduling may be required to accommodate customer needs.
• Must be able to commute within the designated territory.
• Domestic travel required: 85%

Compensation

In line with our commitment to transparency and equal pay, we provide the following information:

• Salary Range: 29.000€ - 38.000€.
• NCBA: Chimica, Concia e Settori Accorpati, CONFAPI.
• Incentive Plan eligibility: This position is elegible for incentive plan.
• Car eligibility: elegible for company car.

STERIS strives to be an Equal Opportunity Employer.