Service Technician

IBA Proton Therapy; Trento; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

IBA Proton Therapy is looking for a Field Service Engineer responsible for the installation, maintenance, and repair of equipment in Trento. This role involves troubleshooting electrical and mechanical systems, ensuring operational integrity, and providing technical support. The ideal candidate will have a technical degree, strong communication skills in Italian and English, and a proactive approach. This position may include rotating shifts and requires hands-on work to support clinical operations effectively.

Competenze

• Bachelor’s or master’s degree in electronics or related fields.
• Experience in maintenance, installation, and troubleshooting.
• Verbal and written communication skills in Italian and English.

Mansioni

• Technical ownership of site subsystem.
• Maintaining and troubleshooting equipment.
• Operating equipment and providing technical support.

Conoscenze

Technical ownership of site subsystem

Troubleshooting electrical and mechanical equipment

IT infrastructure maintenance

Root cause analysis

Hands-on work motivation

Communication skills in Italian and English

Analytical reasoning

Formazione

Technical bachelor’s or master’s degree in electronics, mechatronics, automation, or telecommunications

Technical high school diploma with experience

Strumenti

IT systems knowledge

Descrizione del lavoro

Mission

As Field Service Engineer in Proton Therapy, you play a key role in IBA’s mission to treat cancer patients. You are responsible for the installation and/or maintenance and/or repair of IBA equipment and systems (hardware and software) on IBA or customer sites, in order to deliver within defined timelines a final reliable working product, matching quality, performance and customer satisfaction requirements. You also participate in maintenance and operations of IBA equipment at the Proton Therapy Center in Trento. You are based on site, but open to travel for training and support purposes. You report to the Site Leader and you will be working with a team of 9 people.

Responsibilities

• Technical ownership of a site subsystem according to area competencies
• Maintaining and troubleshooting the equipment dealing with electrical, mechanical, and software matters
• Maintaining an omni-comprehensive IT infrastructure
• Testing and repairing the equipment/systems according to the technical specifications
• Upgrading and improving the system in collaboration with the R&D department
• Ensuring the highest quality of state-of-the-art technologies/services
• Proposing solutions that improve equipment reliability, stability and operability
• Preparing and setting up equipment/systems on a daily basis for clinical operations
• Operating the equipment and providing technical support to the medical staff during daily operations
• Ensuring daily reports of activities, maintenance execution and incidents in the appropriate IT tools
• Maintaining adequate records as defined by the specific facility
• Direct contact with internal and external clients
• Maintaining the third‑party equipment (TPS, OIS, gating systems)

Qualifications

• A technical bachelor’s or master’s degree in the field of electronics, mechatronics, automation, or telecommunications
• As alternative a technical high school diploma with solid experience in an industrial environment in maintenance, installation and troubleshooting activities dealing with electrical equipment and plants
• Good verbal communication skills in Italian and English
• Good written and reporting skills in Italian and English
• Good analytical and logical reasoning skills for root cause analysis
• A broad technical interest and motivation to perform hands‑on work
• IT knowledge to perform system administrator interventions on servers, networks, firewalls, phones systems, physical computer and virtual machine environments

Desired Qualities

• Customer‑oriented
• Proactive/hands‑on person
• Able to follow rules and regulations
• Able to deliver on strict deadlines
• Eager to learn new fields, continuously updating your knowledge (Electronics, Software, Hardware, Beam Physics, Medical Application etc.)
• Willing to share your knowledge in your area of expertise
• A team player with strong interpersonal skills
• A flexible person, willing to work in rotating shift work (mainly morning and afternoon shifts but also late afternoon and night shifts to perform activities after the patient’s treatments. Weekend shifts could be scheduled in rotation on the entire team)