Service Controller: Finance & Ops for Service Excellence

Haier Europe; Monza; In loco; EUR 31.500 - 38.500; Tempo pieno

Vantaggi offerti da questo lavoro

Meal tickets

Smart Working

Descrizione del lavoro

Haier Europe in Vimercate is seeking a Service Controller to monitor and optimize service operations, ensuring efficiency and cost control while aiming for high customer satisfaction.

You will analyze service performance, support budgeting and forecasting for the Service department, and prepare reports for internal stakeholders. A Bachelor’s degree plus 3+ years in controlling or service operations is required.

Competenze

• Bachelor’s degree in a business or technical field.
• 3+ years in controlling, service operations or similar roles.
• Fluent Italian and English, spoken and written.

Mansioni

• Monitor service KPIs like repair times and costs.
• Analyze service performance and identify improvements.
• Support budgeting, forecasting and cost control.
• Prepare regular reports and dashboards for stakeholders.
• Collaborate with field service teams and partners.
• Ensure data accuracy in service management systems.

Conoscenze

Analytical skills

Excel proficiency

Cross-functional collaboration

Budgeting & cost control

English & Italian

Formazione

Bachelor's degree in Business Administration / Economics / Engineering

Strumenti

Excel

ERP/BI tools

Descrizione del lavoro

Haier Europe in Vimercate is seeking a Service Controller to monitor and optimize service operations, ensuring efficiency and cost control while aiming for high customer satisfaction.

You will analyze service performance, support budgeting and forecasting for the Service department, and prepare reports for internal stakeholders. A Bachelor’s degree plus 3+ years in controlling or service operations is required.