Financial Controller - Area Service

Haier Europe; Monza; In loco; EUR 31.500 - 38.500; Tempo pieno

Vantaggi offerti da questo lavoro

Meal tickets

Smart Working

Descrizione del lavoro

Haier Europe in Vimercate is seeking a Service Controller to monitor and optimize service operations, ensuring efficiency and cost control while aiming for high customer satisfaction.

You will analyze service performance, support budgeting and forecasting for the Service department, and prepare reports for internal stakeholders. A Bachelor’s degree plus 3+ years in controlling or service operations is required.

Competenze

• Bachelor’s degree in a business or technical field.
• 3+ years in controlling, service operations or similar roles.
• Fluent Italian and English, spoken and written.

Mansioni

• Monitor service KPIs like repair times and costs.
• Analyze service performance and identify improvements.
• Support budgeting, forecasting and cost control.
• Prepare regular reports and dashboards for stakeholders.
• Collaborate with field service teams and partners.
• Ensure data accuracy in service management systems.

Conoscenze

Analytical skills

Excel proficiency

Cross-functional collaboration

Budgeting & cost control

English & Italian

Formazione

Bachelor's degree in Business Administration / Economics / Engineering

Strumenti

Excel

ERP/BI tools

Descrizione del lavoro

## Service ControllerApplylocations: Vimercate (MB)time type: Full timeposted on: Posted 4 Days Agojob requisition id: REQ-25740**Job Posting Title**Service Controller**The challenge**An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.**What you will do**The Service Controller will support the monitoring and optimization of service operations, ensuring efficiency, cost control, and high customer satisfaction. This role is ideal for a detail-oriented professional with strong analytical skills and an interest in service performance and financial control.**Key Responsibilities*** Monitor service KPIs (e.g., repair times, first-time fix rate, service costs)* Analyze service performance and identify areas for improvement* Support budgeting, forecasting, and cost control activities for the Service department* Prepare regular reports and dashboards for internal stakeholders* Collaborate with field service teams, call centers, and external service partners* Ensure data accuracy in service management systems* Assist in optimizing service processes and workflows* Support procurement and spare parts cost analysis**What you need to succeed****Must have***Education:* Bachelor’s degree in Business Administration, Economics, Engineering, or related field*Professional experience:* 3+ years of experience in controlling, service operations, or similar roles*Language:* Excellent communication skills both in Italian and in English, spoken and written*Technical & Soft Skills** Strong analytical and numerical skills* Proficiency in Excel; knowledge of ERP/BI tools is a plus* Good organizational and problem-solving skills* Ability to work cross-functionally and communicate effectively**Employment Type:** Permanent Contract; Full-Time**National Collective Bargaining Agreement (CCNL):** Metalmeccanici Privati**Minimum Gross Annual Salary:**€ 35.000**Benefits**:- Meal tickets- Smart Working The Company may offer a different compensation package than the one indicated above, based on objective criteria identified during the selection process (such as experience, skills or changes in the scope and responsibilities of the role). Any such variation is in no way based on previous salary levels or on personal or discriminatory factors.All decisions are made in compliance with the principle of equal pay, the applicable National Collective Bargaining Agreement (CCNL) and EU Directive 2023/970, as well as the relevant national implementing legislation.**#LI-MV1**Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.