Senior Travel Consultant

Queen of Clubs Lifestyle Luxury Services; Como; In loco; EUR 42.000 - 51.000; Tempo pieno

Vantaggi offerti da questo lavoro

MacBook provided

iPhone provided

Descrizione del lavoro

Queen of Clubs Lifestyle Luxury Services is seeking a Senior Luxury Experience Designer to lead the end-to-end design of exclusive itineraries from A to Z. You will coordinate ground operations, villas, hotels, and exclusive experiences across Italy and Switzerland, reporting to the Team Leader.

The ideal candidate thrives in a fast-paced, in-office environment in Chiasso, with a passion for luxury travel, superb client service, and strong pricing abilities.

Competenze

• Fluent in English and able to communicate with sophisticated clientele.
• Strong understanding of pricing, costing and financial calculations.

Mansioni

• Manage and coordinate luxury travel requests from A to Z.
• Oversee itineraries across Italy and Switzerland, including hotels, villas and logistics.
• Communicate with luxury suppliers and advisors daily.
• Design tailor-made itineraries for elite clients.
• Build long-term relationships with suppliers and clients.
• Use BeConcierge CRM to manage bookings and performance.
• Apply pricing strategies to close deals and optimize margins.
• Collaborate with the team to resolve client requests discreetly.
• Gather and report client feedback to elevate service quality.
• Lead and supervise junior bookers.

Conoscenze

English fluency

Pricing & cost control

Luxury travel knowledge

Strumenti

BeConcierge CRM

Descrizione del lavoro

Title: Senior Luxury Experience Designer

Compensation: Starting from CHF 43,500

About Queen of Clubs

At Queen of Clubs, we don’t simply design trips, we curate lifestyles and unforgettable moments.

A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been delivering innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel.

From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we provide tailor-made solutions for the world’s most discerning clientele. As a trusted, behind-the-scenes partner, we create exceptional moments for elite travelers worldwide.

To support our continued growth, we are looking for a Senior Luxury Experience Designer to join our fast-paced, international, and newly established office in Chiasso.

You Will

• Manage and coordinate luxury travel requests from A to Z, taking full ownership and reporting directly to the Team Leader
• Oversee complete itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences across Italy and Switzerland
• Communicate daily with luxury suppliers, travel agencies, and international experienced advisors
• Design and deliver tailor-made itineraries and proposals for elite clientele
• Build and maintain strong, long-term relationships with suppliers and clients to ensure total satisfaction and repeat business
• Use BeConcierge CRM to create, manage, and track bookings and performance
• Apply strategic sales techniques to close deals, optimize margins, and exceed performance objectives
• Collaborate closely with the team to resolve client requests and challenges efficiently, discreetly, and at the highest service standards
• Gather, analyze, and report client feedback to continuously elevate service quality
• Lead, guide, and supervise assistant bookers, supporting their development and performance

You Are

• Fluent in English; additional languages are a strong advantage
• Highly passionate about luxury travel, lifestyle, and premium service delivery
• Proven experience in the travel or hospitality industry, ideally within: travel agencies or tour operators, concierge companies or luxury hotels, wedding or event planning, family offices or luxury sales environments
• Based in or around Chiasso (this is a fully in-office position)
• Highly detail-oriented and able to perform under pressure in a fast-paced environment
• Confident with pricing, costing, and financial calculations
• Proactive, polished, and strongly client-focused
• Motivated, reliable, and comfortable taking ownership in a high-performance environment

We Offer

• A starting salary from CHF 43,500 gross per year, plus attractive performance-based incentives
• Company-provided MacBook and iPhone
• A senior position within a leading international B2B luxury travel brand
• A dynamic, multicultural team of experienced travel professionals
• An inspiring work environment in the heart of Chiasso
• Continuous learning, innovation, and the opportunity to shape exceptional client experiences
• Real opportunities for professional growth and leadership

Location Requirement

Candidates must already reside in the surrounding area. This is not a hybrid role. Please do not apply if this requirement is not met.