Senior Test Analyst - Brno

Deltatre; Italia; On-site; EUR 41,000 - 58,000; Full time

Benefits offered by this job

Annual leave 25 days per year

Sick days 5

Office snacks and beverages

Friday drinks and celebrations

Close-knit QA team

Casual dress code

On-site Prague office

Job summary

Deltatre S.p.A. is seeking a proactive Live Operations Manager to lead a 24/7 broadcast operations team. You will oversee live transmission workflows, incident response, and SLA adherence across international deployments.

With strong technical depth in streaming, encoders and analytics, you’ll coordinate with project and service managers, drive process improvements, and mentor a growing team in a fast-paced live environment.

Qualifications

• 5+ years in live transmission and/or 24/7 OTT broadcast environments.
• Knowledge of streaming protocols and encoders/transcoders used in live workflows.
• Solid knowledge of SLA / KPI management and operational workflows.
• Hands-on experience with service desk tools (JIRA, ServiceNow, or equivalent).
• Familiarity with video analytics platforms (Conviva, NPAW, or comparable) and observability tools.
• Demonstrated incident management experience — triage, escalation, root cause.
• Comfortable with shift-based 24/7 coverage and protocol-driven response during live events peaks.
• Clear problem-solving, organisational, and communication skills.
• Fluent written and spoken English.
• ITIL Foundation or equivalent service management qualification.
• Familiarity with video encoding workflows end-to-end.
• Background in sports broadcasting, OTT, or rights-holder operations.
• Experience working with project teams (Project Managers, Service Managers) in handover from build to run.

Responsibilities

• Lead and supervise a live operations team during 24/7 broadcasts.
• Define and enforce SLA discipline during live events.
• Coordinate with Project Managers and Service Managers during handover.
• Oversee incident management, triage, escalation and RCA.
• Plan staffing, schedules, and workload for 24/7 coverage.
• Report status and improve workflows.

Skills

Live operations leadership

Streaming protocols

SLA / KPI management

Incident management

JIRA / ServiceNow

Video analytics

ITIL Foundation

Broadcasting experience

English proficiency

Shift work 24/7

Tools

JIRA

ServiceNow

Job description

We are the tech company behind the media and sporting moments that matter.

Over four decades, Deltatre has grown to employ more than 1,000 experts worldwide.

We're trusted by the biggest broadcasters, telcos, media companies, sport governing bodies, leagues, and federations.

Our products, innovation, dependability, and people continue to redefine how the value of live and on-demand sport, film, TV, and news content is maximized across streaming, digital, data, graphics, officiating, and through marketplace strategy and growth services.

• Immediate start
• Central location
• International company

Who We Are

The QA team at Massive comprises of the most talented Testers professionals in the industry. Daily, we pioneer new ways for consumers to interact with technology and take pride in delivering world-class experiences on emerging technologies.

Our premium UI software products and UXD consultancy are the principal choice of leading telecom, cable, broadcast, media and aviation companies.

We thoroughly enjoy collaborating with each other, and have a passionate and fun culture!

You

You are a smart, experienced, creative and naturally inquisitive Tester, who has a strong passion for testing and technology. You believe in the importance of embodying our clients’ brand into the overall experience and you have a strong understanding or interest of TV apps.

Role Responsibilities:

• To work within the Analyst team to assist with the preparation of test plans and the testing of software to company guidelines and standards.
• To assist in the preparation of test plans and test scripts.
• To ensure high quality and accuracy is maintained through to software release.
• To prepare and maintain test plans for use on automated testing tools.
• To prepare a test plan and test scripts to test each software component and demonstrate the business condition under test and the expected results.
• To provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements.
• To provide estimates and feedback to the Software Development team for project scheduling purposes.

Other responsibilities:

• Liaising with Project Managers
• Working to the specified timeframe or budget
• Communication of job status to project leader
• Daily submission of detailed timesheets
• Contributing to the positive growth of work environment and Analyst team
• Demonstrate and maintain a positive attitude to all assignments
• Other duties as required

Some of our company perks

• 25 days of annual leave per year
• 5 Sickdays
• Coffee/tea and daily office snacks and fruit
• Friday drinks and end of month celebrations
• Small, creative, close-knit QA team who love to collaborate
• Casual dress code

Regular attendance on-site at Massive Prague, Czech Republic office

For information about how we use your data for recruitment purposes please see our detailed policy here: https://massive.co/recruitment-data-policy/

You have led a live operations team in a 24/7 broadcast environment before. You know what good SLA discipline looks like during live production, how to keep a team focused through a difficult event, and how to read the patterns in incoming alerts that mean something needs to change upstream. You are comfortable both with the structural work of operational planning and with the hands-on, real-time work of supervising a live broadcast.

Required

• 5+ years' experience in live transmission and/or 24/7 OTT broadcast environments, including demonstrated leadership of operational teams
• Knowledge of streaming protocols and the encoders / transcoders used in live workflows
• Solid knowledge of SLA / KPI management and operational workflows
• Hands-on experience with service desk tools (JIRA, ServiceNow, or equivalent)
• Familiarity with video analytics platforms (Conviva, NPAW, or comparable) and observability tools
• Demonstrated incident management experience — triage, escalation, root cause
• Comfortable with shift-based 24/7 coverage and able to maintain protocol-driven response during live event peaks
• Clear problem-solving, organisational, and communication skills
• Fluent written and spoken English
• ITIL Foundation or equivalent service management qualification
• Familiarity with video encoding workflows end-to-end (acquisition, encoding, delivery, VOD ingest and playback)
• Background in sports broadcasting, OTT, or rights-holder operations
• Experience working with project teams (Project Managers, Service Managers) in handover from build to run

Who Thrives Here

Running a Live Operations function in a 24/7 environment is a discipline. The visible work is events going to air without issues; the work that matters is the structural — what gets documented, what gets automated, what gets escalated upstream when a pattern shows up. People who do this well combine operational steadiness with technical depth — they can supervise a shift and write a process improvement document in the same week.

A successful Event Manager at Deltatre is patient with people development (you are building a stable, capable team), protective of the team's focus during demanding events, and curious about how the systems and workflows could be better. The role rewards structural thinking and steady judgement more than heroics.