Senior Technical Solutions Specialist (Italian-speaking)

Iubenda; Lombardia; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Company retreats in various locations

All-in-One flex budget

Job summary

iubenda is seeking a Senior Technical Solutions Specialist to partner with Sales and Customer Success for enterprise clients, focusing on the Italian market. You will demonstrate the product, answer technical questions, and guide testing, setup, and onboarding—while maintaining confidence across the client journey.

You will collaborate with Sales, CS, and Product, handle complex issues with a proactive approach, and occasionally support Consent Manager clients as the team scales.

Qualifications

• 3+ years in Technical Support, Technical Specialist, Solutions, or a similar role in a SaaS or hosting company.
• Native Italian and full professional English.
• Hands-on knowledge of HTML, CSS, and JavaScript, and experience with Google Tag Manager.
• Solid debugging skills (DevTools or Inspect Element) and the ability to reproduce customer scenarios.
• Proven experience dealing directly with clients, in writing and on calls, with clear and structured communication.
• Comfort collaborating with several teams at once.
• Flexibility to occasionally work later hours to support clients in the US.

Responsibilities

• Join sales calls and deliver product demos that show clients how iubenda works and the value it brings.
• Answer technical questions during negotiations and guide clients through testing, setup and technical onboarding.
• Be the main contact for high-level technical requests from enterprise clients, by email and in technical calls, with or without the Customer Success Manager.
• Research, reproduce and resolve complex issues, and work with Product and Development on fixes and new features.
• Handle the moments when we can't deliver what a client asks for, explaining it clearly and constructively so the relationship stays strong.
• Share your technical knowledge with Sales and Customer Success colleagues, including those selling to agencies in other markets.
• Over time, support Consent Manager clients too.

Skills

HTML

CSS

JavaScript

Google Tag Manager

Client communication

DevTools

Collaboration

Tools

WordPress

Shopify

React

PHP

DevTools

Job description

About us

We're iubenda, the team turning compliance into a growth engine. We help over 110K businesses all around the world build trust, boost performance, and grow without limits. Now part of team.blue (https://team.blue/), we're scaling privacy tech with confidence, creativity, and a little bit of attitude. Join a team that moves fast, thinks big, and makes privacy feel exciting again!

Mission & Core Purpose

As a Senior Technical Solutions Specialist, your mission is to be the technical partner of our Sales and Customer Success teams for iubenda's enterprise clients, with a main focus on the Italian market. This is not a ticket-queue support role and not a quota-carrying sales role: you'll be the person who shows clients what the product can do, helps them make it work, and keeps them confident along the way.

You'll report to our Director of Customer Success and join a team of 6 made up of Customer Success Managers and Senior Technical Solutions Specialists, while working closely with Sales and Product.

Key Responsibilities

• Join sales calls and deliver product demos that show clients how iubenda works and the value it brings.
• Answer technical questions during negotiations and guide clients through testing, setup and technical onboarding.
• Be the main contact for high-level technical requests from enterprise clients, by email and in technical calls, with or without the Customer Success Manager.
• Research, reproduce and resolve complex issues, and work with Product and Development on fixes and new features.
• Handle the moments when we can't deliver what a client asks for, explaining it clearly and constructively so the relationship stays strong.
• Share your technical knowledge with Sales and Customer Success colleagues, including those selling to agencies in other markets.
• Over time, support Consent Manager clients too.

Profile

• 3+ years in Technical Support, Technical Specialist, Solutions, or a similar role in a SaaS or hosting company.
• Native Italian and full professional English.
• Hands-on knowledge of HTML, CSS, and JavaScript, and experience with Google Tag Manager.
• Solid debugging skills (DevTools or Inspect Element) and the ability to reproduce customer scenarios.
• Proven experience dealing directly with clients, in writing and on calls, with clear and structured communication.
• Comfort collaborating with several teams at once.
• Flexibility to occasionally work later hours to support clients in the US.

Nice to haves

• German proficiency.
• Experience with WordPress (plugins, themes) or Shopify.
• Familiarity with privacy, compliance, or cookie consent topics.
• Knowledge of other front-end or back-end languages (React, PHP, etc.).

Location

We're a remote-first company. You can work from wherever you're most productive in the world. For those based in Italy or nearby, if you enjoy a mix of remote and in-person work, you can also take advantage of our offices in Milan and Bologna. For those based in Mauritius, while you can work from anywhere on the island, we encourage regular in-person collaboration at our Port Louis office, typically once per week. Wherever you're based, this role involves working within a ±1 CET time frame to stay closely aligned with the rest of the team and make collaboration easy.

Benefits

• Remote work Work 100% remotely, or from our offices, whatever works best for you. We're fully structured for seamless remote onboarding and collaboration (for those based in Mauritius, we expect weekly in-person collaboration).
• Company retreats Once a year, we hold fully paid, week-long retreats in beautiful locations such as Venice, Athens and Palermo, where we work, connect, and recharge together.
• All-in-One flex budget A yearly sum of up to 1,000€ that you can tailor to your personal needs, whether it's private health coverage, meal vouchers, childcare, learning, fitness, or other lifestyle choices. You can invest in what matters most to you (total amount, availability of specific services, payment method, and taxability may vary depending on local regulations).
• Work equipment supply scheme A policy designed to help you create the perfect setup and perform at your best.
• Collaborative, multicultural team Join a team of talented, international colleagues in a friendly, open, and highly collaborative environment.

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