Senior ServiceNow BA | ITSM, ITOM & Automation

Dsm

Italia

In loco

EUR 16.000 - 31.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Generatore di candidature

Distinguiti per questo ruolo — genera un curriculum e una lettera di presentazione personalizzati in circa un minuto.

Supera i filtri ATS

Descrizione del lavoro

dsm-firmenich is seeking a Senior Expert GES DTS SNOW Business Analyst to bridge business needs with ServiceNow capabilities. You’ll translate requirements, define backlog items, and ensure solutions meet governance and enterprise standards.

You’ll collaborate across architects, delivery partners, and stakeholders to deliver scalable ServiceNow enhancements in a large IT landscape. The role emphasizes process design, stakeholder collaboration, and driving adoption readiness while aligning with

Competenze

6+ years of experience as a Business Analyst or similar in enterprise IT platforms.
Strong experience with ServiceNow implementations, enhancements, or platform operations.
Proven ability to write clear user stories, acceptance criteria, and functional specs.
Experience in Agile delivery models, backlog management, and UAT support.

Mansioni

Collaborate with stakeholders, process owners, and platform teams to capture and clarify requirements for ServiceNow initiatives.
Translate business needs into user stories, acceptance criteria, and process flows.
Support backlog management, sprint planning, and design reviews.
Ensure governance, security, data integrity, and compliance in designs.