Senior Service Designer: AI-Powered Services & Strategy

Service Design Jobs; Roma; On-site; EUR 48,000 - 70,000; Full time

Benefits offered by this job

Book allowance

Course budget

Team trips annually

Free coffee

Job summary

Moveax in Rome is seeking a senior Service Designer to shape end-to-end services across mobility, banking, and public administration. You will consider people, processes, and technology, guiding strategy and research for Product Designers and engineers.

You will mentor colleagues, lead discovery, map services, and drive evidence-based decisions with clients. Fluency in Italian and strong English are required; a Design or HCI degree is a plus.

Qualifications

• At least 5 years in Service Design or similar.
• Portfolio with 3 end-to-end case studies.
• Experience with discovery activities and stakeholder interviews.
• Fluent Italian and good English (written and spoken).

Responsibilities

• You will plan and run discovery activities for complex services with stakeholders and users.
• You will map current and future state services through journeys and blueprints.
• You will plan workshops and facilitate alignment with clients and teams.
• You will prototype and validate services in collaboration with designers and engineers.

Skills

Service Design

Workshop Facilitation

Mentoring

User Research

Communication

Education

Design Degree

HCI Degree

Tools

Figma

Job description

Moveax in Rome is seeking a senior Service Designer to shape end-to-end services across mobility, banking, and public administration. You will consider people, processes, and technology, guiding strategy and research for Product Designers and engineers.

You will mentor colleagues, lead discovery, map services, and drive evidence-based decisions with clients. Fluency in Italian and strong English are required; a Design or HCI degree is a plus.