Senior Proposal Customer Service - Electrification and Automation

Siemens; Milano; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Siemens in Italy is seeking a Senior Proposal – Customer Service specialist within the Electrification and Automation unit to prepare and manage technical and commercial offers for revamping, retrofitting and service activities, ensuring competitiveness, accuracy and timely delivery.

You will analyze tender documents, collaborate with Sales and Project Execution, develop cost estimates and align strategies with internal stakeholders.

Qualifications

• 5+ years of proven experience in proposals for revamping of electrical protections/systems and retrofitting within service activities.
• Solid knowledge of protection relays, automation systems, electrical distribution, and related service solutions.
• Proven experience in developing technical and commercial proposals for the revamping of protection, automation, and control systems in power plants, industrial facilities, or high-voltage substations.
• Pragmatic, hands-on approach with the ability to "know where to put your hands".
• Strong orientation to targets, cost optimization, and efficiency.
• Team player mindset with excellent collaboration across functions and international counterparts.
• Degree in Electrical/Energy/Automation Engineering (or equivalent experience).
• Passion to never-stop growing
• Respect and appreciation of each person’s uniqueness, willingness to co create and share knowledge
• Proficiency in English and Italian
• Eligibility to work in Italy

Responsibilities

• Analyzing tender documentation, technical specifications, and customer requirements, with specific focus on revamping electrical protection systems and/or retrofitting solutions.
• Preparing technical and commercial offers for modernization, upgrade, and service contracts.
• Developing cost estimation and guarantee cost-efficient, competitive solutions.
• Collaborating with Sales and Project Execution teams to ensure smooth handover and alignment throughout the project lifecycle.
• Standardizing recurring solutions and support continuous improvement in proposal processes.
• Monitoring deadlines, ensuring high-quality and on-time delivery of all proposals.
• Interfacing with internal and HQ stakeholders for alignment on technical and commercial strategies.

Skills

English

Italian

Team collaboration

Cost optimization

Targets orientation

Hands-on

Education

Electrical/Energy/Automation Engineering

Tools

SIPROTEC

SICAM

IEC 61850

Job description

Transform the everyday for everyone

At Siemens, we enable sustainable progress through technology, connecting the real and digital worlds to improve how we live, work, and move.

We put our people first - creating a diverse, global environment where you can grow, take ownership, and make a real impact from day one.

Here, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life.

Your next chapter starts here!

Your role:

As Senior Proposal– Customer Service, you’ll be part of the Customer Service Area of Electrification and Automation business unit, contributing to prepare and manage technical and commercial offers for revamping, retrofitting, and service activities. Your day-to-day activities will ensure competitive, accurate, and timely proposals fully aligned with customer and company requirements.

You’ll make an impact by:

• Analyzing tender documentation, technical specifications, and customer requirements, with specific focus on revamping electrical protection systems and or retrofitting solutions.
• Preparing technical and commercial offers for modernization, upgrade, and service contracts.
• Developing cost estimation and guarantee cost-efficient, competitive solutions.
• Collaborating with Sales and Project Execution teams to ensure smooth handover and alignment throughout the project lifecycle.
• Standardizing recurring solutions and support continuous improvement in proposal processes.
• Monitoring deadlines, ensuring high-quality and on-time delivery of all proposals.
• Interfacing with internal and HQ stakeholders for alignment on technical and commercial strategies.

What makes you a great match:

Core Requirements

• 5+ years of proven experience in proposals for revamping of electrical protections/systems and retrofitting within service activities.
• Solid knowledge of protection relays, automation systems, electrical distribution, and related service solutions.
• Proven experience in developing technical and commercial proposals for the revamping of protection, automation, and control systems in power plants, industrial facilities, or high-voltage substations.
• Pragmatic, hands‑on approach with the ability to "know where to put your hands".
• Strong orientation to targets, cost optimization, and efficiency.
• Team player mindset with excellent collaboration across functions and international counterparts.
• Degree in Electrical/Energy/Automation Engineering (or equivalent experience).
• Passion to never‑stop growing
• Respect and appreciation of each person’s uniqueness, willingness to co create and share knowledge
• Proficiency in English and Italian
• Eligibility to work in Italy

Preferred Requirements

• Hands‑on experience with protection relay replacement, retrofit solutions, panel modifications, system upgrades, and migration of legacy protection and automation systems.
• Knowledge of Siemens protection and automation products, particularly SIPROTEC, SICAM, IEC 61850, communication protocols, SCADA systems, is considered a strong advantage.

What you’ll benefit from:

At Siemens, we foster a results‑driven and trust‑based environment, offering a flexible hybrid working model that supports both performance and work‑life balance.

You’ll have access to a comprehensive wellbeing ecosystem, including dedicated parenthood support, health reimbursement programs, and psychological support services.

Our welfare offering is designed to enhance overall quality of life, while continuous learning opportunities enable your ongoing personal and professional growth.

The pay range for this position is €52000–€78000 annually. The actual offer will be determined within this range, based on the candidate’s experience, knowledge, skills, and qualifications.

Your Uniqueness, Our Strength

We celebrate the uniqueness of every individual and the value that diverse perspectives bring. We are committed to fostering an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.

At Siemens, we are an equal opportunity employer, hiring based on skills, experience, and potential, and creating an environment where everyone can thrive.

We encourage you to share your preferred working conditions: while this role is typically full‑time, flexible arrangements can be discussed.

Our recruiting team looks forward to getting to know you!