Senior Product Manager - Client Communication

Qonto; Bardi; On-site; EUR 90,000 - 120,000; Full time

Job summary

Qonto is seeking a Product Leader to own the end-to-end platform for client communications, delivering a compliant, scalable experience across channels in Italy. You will partner with CRM, Operations, Compliance, Product and Engineering to unify tools and data and close regulatory gaps.

You will shape the roadmap for a greenfield, event-driven orchestration layer and a shared communication log, driving operational excellence and cross-functional collaboration at scale.

Qualifications

• Experience leading a cross-functional product platform.
• Proven track record in building scalable customer communications.
• Ability to balance regulatory requirements with product goals.
• Strong communication and influencing skills.

Responsibilities

• Own greenfield development of the shared, event-driven orchestration layer and a unified communication log
• Define and drive the initial product roadmap for the client communication platform
• Enable cross-functional collaboration across CRM, Operations, Compliance, Product, and Engineering
• Build a scalable system that teams across the company can readily adopt
• Close regulatory gaps and improve operational excellence through the communication platform
• Hands-on with communication/CRM platforms (Braze, Customer.io) or similar notification systems
• Experience operating in environments with competing stakeholder claims
• Strong stakeholder management and ability to influence senior leadership
• Clear and confident communication
• Cross-functional leadership
• Strategic thinking and problem-solving

Skills

Cross-functional leadership

Stakeholder management

Strategic thinking

Problem solving

Clear communication

Tools

Braze

Customer.io

SendGrid

Job description

In this role you will own the end-to-end platform for client communications, delivering a cohesive, compliant experience across channels. You will partner with CRM, Operations, Compliance, Product and Engineering to unify tools and data, close regulatory gaps, and enable scalable growth. You’ll shape the roadmap for a greenfield, event-driven orchestration layer and a shared communication log, driving operational excellence. This is a chance to define how Qonto’s teams communicate with customers at scale, using a modern, cross-functional platform.

• Own greenfield development of the shared, event-driven orchestration layer and a unified communication log
• Define and drive the initial product roadmap for the client communication platform
• Enable cross-functional collaboration across CRM, Operations, Compliance, Product, and Engineering
• Build a scalable system that teams across the company can readily adopt
• Close regulatory gaps and improve operational excellence through the communication platform
• Hands-on with communication/CRM platforms (e.g., Braze, Customer.io) or similar notification systems
• Experience operating in environments with competing stakeholder claims (Regulatory, Marketing, Product, Operations)
• Strong stakeholder management and ability to influence senior leadership
• Clear and confident communication
• Cross-functional leadership
• Strategic thinking and problem-solving
• Braze
• Customer.io
• SendGrid