Senior Product Delivery Manager - Onboarding

Mollie; Milano; In loco; EUR 90.000 - 125.000; Tempo pieno

Descrizione del lavoro

Mollie is seeking a Senior Product Delivery Manager for Onboarding in Milan. You will own the KYC layer of the onboarding journey, shaping how merchants are activated across multiple markets, with direct impact on onboarding efficiency and Mollie revenue.

You will manage a network of identity verification vendors and drive a data-driven, compliant, scalable onboarding program from day one. You’ll operate across desktop, mobile, and app, with a growth path into broader sub-merchant onboarding.

Competenze

• Hands-on experience with KYC/KYB, identity verification, or regulated onboarding.
• Track record in owning conversion funnels and shipping iterative improvements.
• Experience managing external vendors with contractual accountability and performance reviews.
• Comfort operating across multiple markets with varying regulatory requirements.
• PM II or Senior PM level, independent and cross-functional leadership.

Mansioni

• Improve KYC conversions across markets with data-driven experiments.
• Build locally adapted KYC flows for new markets including US, Canada, Australia, New Zealand.
• Assess vendor coverage for new markets and manage contract work to close gaps.
• Lead a structured A/B testing program to optimize onboarding journeys.
• Manage 10+ vendor relationships end-to-end, including negotiations and renewals.
• Contribute onboarding workstream to GC integration and represent CIV in cross-functional forums.

Conoscenze

KYC

Vendor management

Conversion funnel

Cross-market compliance

Senior PM leadership

Descrizione del lavoro

Senior Product Delivery Manager - Onboarding - Milan

Build with us

Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together.

Your impact

Every merchant that processes payments through Mollie passes through the CIV team first. As the PM for Customer Identification and Verification, you own the KYC layer of our onboarding journey, the critical path that determines whether a merchant gets activated or drops off before they ever process a payment. That means KYC conversion rates and onboarding cost are your metrics, and the line between your work and Mollie's revenue is direct.

The timing makes this role particularly significant. With the GC acquisition underway, we're building compliant, locally adapted KYC flows for four new English-speaking markets: the US, Canada, Australia, and New Zealand. This is a genuine greenfield opportunity. You'll shape how Mollie enters these markets from the ground up, with high visibility and real business impact from day one.

Beyond the expansion work, you'll manage an ecosystem of 10+ identity verification and compliance vendors, own commercial relationships end-to-end, and drive a structured experimentation strategy across desktop, mobile web, and app. For someone who performs well and wants a broader remit, there's an intentional growth path built in: the scope may expand to include sub-merchant onboarding over time.

What you'll ship

• KYC conversion improvements across all markets, from discovery and drop-off analysis through to shipped UX iterations and measurable uplift

• Compliant, locally adapted KYC flows for the US, Canada, Australia, and New Zealand, mapped to each market's regulatory requirements

• Vendor coverage assessments for each new market, with gaps identified and closed through structured selection or contract work

• A structured A/B testing and experimentation programme that drives iterative, evidence-based improvements to the onboarding journey

• Commercial outcomes across 10+ identity verification and compliance vendor relationships, including negotiations, renewals, and performance reviews

• Onboarding workstream contributions to the GC integration, acting as the CIV team's representative in cross-functional forums

What you'll bring

• Hands-on experience with KYC, KYB, identity verification, or regulated financial onboarding, or strong adjacent experience in areas like marketplace onboarding, fraud and risk, or compliance-adjacent product work

• A track record of owning conversion funnels: you know how to diagnose drop-off, design experiments, and ship iterative improvements that move the needle

• Experience managing external vendor or supplier relationships with real commercial accountability, including contract negotiations, renewals, and performance management

• Comfort operating across multiple markets with varying regulatory requirements, without needing heavy guidance to navigate the complexity

• PM II or Senior PM level: you operate independently, represent your domain in senior forums, and drive cross-functional alignment across Engineering, Design, Legal, Compliance, Risk, and Commercial

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you’re aiming for promotion, exploring a different career path or building new skills, you’ll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy. If you’re excited by the idea of building what’s next, for yourself and for thousands of businesses across Europe, we’d love to hear from you.

Want a peek behind the scenes? Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We’re looking for people who are excited to use AI to shape the future of finance with us.