Senior Platform Architect: AI-Driven Cloud Platform

ServiceNow; Milano; Ibrido; EUR 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

ServiceNow in Milano is seeking a Customer Success Senior Platform Architect responsible for helping customers establish a technical foundation on the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, governance, data, integrations and platform health.

You will guide customers, partners and internal teams across engagements, translate goals into roadmaps and blueprints, and position

Competenze

• Experience integrating AI into work processes and workflows.
• 8+ years in professional services (SaaS) or equivalent.
• Management consulting experience.
• Experience leading large programs in architecture and design.
• Enterprise architecture and cloud application experience.
• Right to work in country.

Mansioni

• Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions.
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of architectural knowledge across multiple workflows.
• Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.

Conoscenze

AI integration experience

SaaS professional services

Management consulting

Enterprise architecture

Cloud application tech

Large program leadership

Right to work in country

Descrizione del lavoro

ServiceNow in Milano is seeking a Customer Success Senior Platform Architect responsible for helping customers establish a technical foundation on the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, governance, data, integrations and platform health.

You will guide customers, partners and internal teams across engagements, translate goals into roadmaps and blueprints, and position