Senior Network Engineer

Acuative; Turbigo; On-site; EUR 70,000 - 100,000; Full time

Job summary

A trusted technology partner in Italy is seeking a Senior Cisco High Touch Engineer to support mission-critical networks in the public sector. This role involves providing high-touch engineering support, influencing network architecture, and building strong relationships with customer teams. Candidates should have 7-15+ years of experience in senior network engineering roles and hold a CCNP certification, with CCIE preferred. This is a unique opportunity to operate at the highest technical tier within Cisco's ecosystem.

Qualifications

• 7–15+ years in senior network engineering or high-level support roles.
• Experience with large, mission-critical networks.
• Proficiency in automation and modern operations.

Responsibilities

• Act as the primary technical authority for complex network environments.
• Provide proactive and reactive high-touch engineering support.
• Lead SEV-1 / SEV-2 incidents and resolve network issues.
• Influence network architecture and upgrades.
• Build relationships with customer engineers and leadership.

Skills

TCP/IP

OSPF

BGP

MPLS

Python

Ansible

IPv6

Education

CCNP certification

CCIE certification (preferred)

Tools

Cisco IOS-XE

Cisco IOS-XR

Catalyst

Nexus

Job description

Engagement

Long-term, Embedded Role

The Opportunity

We are seeking a senior Cisco High Touch Engineer (Red Badge) to support mission-critical networks within the Italian Public Sector, working closely with central government bodies, ministries, and public institutions.

This is a high-impact, trusted-advisor role embedded directly within the customer environment, operating at the highest tier of Cisco engineering excellence. You will work alongside Cisco Sales, CX, and Engineering teams while becoming a core extension of the customer’s IT organization.

Your Role

• Act as the primary technical authority for complex, business-critical network environments
• Provide proactive and reactive high-touch engineering support
• Lead SEV-1 / SEV-2 incidents and resolve chronic, large-scale network issues
• Influence network architecture, upgrades, and long-term optimization
• Build strong relationships with customer engineers, architects, and leadership
• Drive escalations with Cisco TAC and global engineering teams

Technical Expertise

• Deep hands-on experience with enterprise or service provider IP networks
• Strong knowledge of TCP/IP, OSPF, IS-IS, BGP, MPLS, Segment Routing, QoS, IPv6
• Cisco Routing & Switching (IOS-XE, IOS-XR, Catalyst, Nexus, WAN)
• Exposure to automation and modern operations (Python, Ansible, APIs – preferred)

Experience & Certifications

• 7–15+ years in senior network engineering, consulting, or high-level support roles
• Proven experience supporting large, complex, mission-critical networks
• CCNP required, CCIE strongly preferred

Why This Role

• Operate at the highest technical tier within Cisco’s ecosystem
• Act as a trusted advisor, not just a support engineer
• Influence the stability, resilience, and future direction of critical public-sector networks
• Backed by Cisco and delivered through Acuative, a trusted Cisco CX partner

This is a role for engineers who want to shape outcomes, not just fix incidents.