Senior Luxury Hotel Operations Leader

Minor Hotels; Amalfi; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Global travel discounts

Friends & family discounts

Employee discounts

Training and development

International career opportunities

Competitive compensation

Free parking

Free meals and accommodation

Inclusive corporate culture

Job summary

Minor Hotels in Amalfi is seeking a Deputy General Manager to partner with the General Manager in guiding daily hotel operations and delivering exceptional guest experiences. You will lead across front office, housekeeping, F&B, and maintenance to maintain luxury standards and profitability.

The role requires a proven track record in luxury hospitality, strong leadership and communication skills, and fluency in English and Italian.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Master’s degree is a plus.
• Minimum 3 years of experience in a leadership role within luxury hotels or high-end hospitality environments.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office Suite.

Responsibilities

• Assist the General Manager in the overall management of the hotel, ensuring that all departments meet and exceed operational standards and guest expectations.
• Oversee day-to-day operations across all departments, including front office, housekeeping, F&B, and maintenance, to ensure seamless service delivery.
• Implement and monitor policies and procedures to enhance operational efficiency and compliance with health and safety regulations.
• Champion a guest-centric culture, ensuring that the hotel consistently delivers exceptional service to all guests.
• Address guest inquiries, concerns, and complaints promptly and effectively, seeking opportunities to enhance guest satisfaction and loyalty.
• Collaborate with department heads to develop and implement initiatives that improve the guest experience.
• Provide leadership and support to department heads and team members, fostering a positive work environment and promoting teamwork.
• Assist in recruitment, training, and development of hotel staff, ensuring that all employees embody the hotel’s values and standards.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Assist the General Manager in the preparation and management of the hotel’s budget and financial performance, ensuring profitability and cost control.
• Monitor revenue and expenses, implementing strategies to maximize revenue and reduce costs while maintaining service quality.
• Analyze financial reports and performance metrics to identify trends and areas for improvement.
• Collaborate with the General Manager in developing and executing the hotel’s strategic plan and marketing initiatives to achieve business goals.
• Stay informed about industry trends, competitor activities, and market conditions to inform decision-making and strategic direction.

Skills

Leadership

Guest service

Operations mgmt

Financial mgmt

English

Italian

Microsoft Office

Hotel software

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Master’s degree is a plus

Job description

Minor Hotels in Amalfi is seeking a Deputy General Manager to partner with the General Manager in guiding daily hotel operations and delivering exceptional guest experiences. You will lead across front office, housekeeping, F&B, and maintenance to maintain luxury standards and profitability.

The role requires a proven track record in luxury hospitality, strong leadership and communication skills, and fluency in English and Italian.