Senior Deskside Technician (Based in Collecchio)

Stefanini EMEA; Parma; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Meal vouchers

Medical insurance

Referral bonuses

LinkedIn Learning trainings

Professional development

International exposure

Job summary

Stefanini EMEA is hiring a Senior Deskside Technician in Parma to deliver on-site IT support and hands-on troubleshooting for a fast-paced environment. You will resolve complex issues across end-user devices, deploy patches, validate master images, and support IOS devices.

You will work closely with 1st/2nd level teams, document changes, and maintain scripts while ensuring strong customer-facing service and timely delivery under a 2-year contract. Proficiency in Italian and English is required.

Qualifications

• Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS.
• Knowledge of PowerShell, Windows server, E-mail systems, Microsoft Sharepoint.
• Knowledge of IOS - iPhone and iPad.
• ITIL certification is preferred.
• Knowledge on backup/restore tools.
• Advanced knowledge of virtualization, networking and telecommunications.
• Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows.
• Connectivity technologies (ADSL, UMTS, ISDN, WiFi).
• A strong enthusiasm for artificial intelligence and using our SAI Library tool.

Responsibilities

• Solve issues, usually complex, with sustainable solutions to recurring problems.
• Assist 1st and 2nd level support with escalated requests.
• Deploy patches on all machines in collaboration with client.
• Validate master image updates for business applications.
• Validate master on new machines for new hardware models.
• Support and document IOS issues (iPhone/iPad).
• Diagnose and qualify network issues and escalate as needed.
• Test and document changes per client instructions/procedures.
• Maintain and adapt postmaster scripts for new applications and updates.
• Participate in maintenance of computer equipment with the team.
• Create and maintain scripts to automate applications installation.

Skills

Customer service

Interpersonal skills

Independent thinking

Proactive mindset

Time management

Tools

PowerShell

VBS

Windows OS

Windows Server

Office 365

SharePoint

iOS

Job description

Our company is developing and you can expand your career along with it.

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Key Responsibilities

• Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues leading to incident avoidance;
• Help the 1st and 2nd level support to resolve escalated support requests;
• Deploy patches on all machines (excluding servers) in collaboration with client;
• Validate and implement updates of business applications on the current master image;
• Validate the master on all new machines in case of acquisition of new model of machines;
• Support and document IOS issues (iPhone/iPad);
• Perform first diagnosis of network issues and qualify them - elevate them to the appropriate support group / network provider;
• Perform tests to validate changes of infrastructure in collaboration with client providers;
• Cover the 3rd level support of the system architecture - which means:
• Test and document changes according to client instructions / procedures;
• Maintain postmaster scripts (VBS. DOS. PowerShell) for the installation of new applications and updates;
• Test and adapt the master scripts for the installation on the new machines;
• Take part in maintenance operations of the computer equipment with the support team;
• Create and maintain scripts to automate the installation of applications.

Job Requirements

In order to ensure the good execution of the mission, the Senior Deskside Technician will need to demonstrate similar experiences with other companies and should have the following experiences and skills:

• Expertise in Microsoft Office 365 pack, Windows OS, DOS and VBS;
• Knowledge of PowerShell, Knowledge of Windows server, E-mail systems, Microsoft Sharepoint;
• Knowledge of IOS - iPhone and iPad;
• Successful experiences of a transition phase, ideally ITIL certified;
• Knowledge on backup / restore tool is required;
• Advanced knowledge of virtualization, networking and telecommunications;
• Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows;
• Connectivity technologies (ADSL, UMTS, ISDN, WiFi);
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
• Language skills: Proficiency in Italian and a good level of English.
• Excellent customer-facing skills and interpersonal skills;
• Independent and proactive thinking;
• Relationship builder both within the team and across the entire organization;
• Personal resilience and ability to complete projects within tight deadlines;
• Good time management and priorisation practices.

Work conditions

Working hours: 40 working hours per week

Working set-up: 100% onsite

Contract: we will start with 2 years contract

What We Offer

Salary :36.000 EUR gross/year, depending on seniority level.

The final salary offer will be determined based on gender-neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.

Collective Bargaining Agreement (CBA) applied: Terziario Commercio with the following benefits:

• Meal vouchers of 8€ per worked day;
• Medical insurance;
• Special referral bonuses for recommending your friends;
• Possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists;
• Opportunities for professional development in a stable multinational environment;
• Exposure to an international environment as part of a multicultural team spread across Europe.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.